Skip to main content
SpringerLink
Log in
Book cover

International Conference on Electronic Governance and Open Society: Challenges in Eurasia

EGOSE 2018: Electronic Governance and Open Society: Challenges in Eurasia pp 82–91Cite as

Personal Data and Privacy Barriers to E-Government Adoption, Implementation and Development in Sub-Saharan Africa

  • Conference paper
  • First Online:

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 947))

Abstract

Personal data and privacy confidentiality play a highly important role in ensuring user trust in any given Information Communication Technology (ICT) system. In the last decade Electronic Government (e-Government) initiatives have transformed the public sector of many nations and most importantly improved upon the quality of public service delivery to citizens. The issue of privacy and security impedes the progress of any e-government system and potentially causes citizens to lose trust in public e-services. Sub-Saharan Africa (SSA) as a continent has been on the verge of gradual e-government development; though many factors are attributed to its average underperformance according to the 2016 United Nations’ (UN) e-Government Survey. Based on a review of relevant literature, a binomial (exact) test was performed to determine the general perception of personal data and whether Sub-Saharan Africans are ready to give it to their governments. Drawing on analysis results, the study offers policy implementation recommendations for the sub-region so as to realize a citizen-centric e-government.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Notes

  1. 1.

    About Sub-Saharan Africa,

    Available at: http://www.africa.undp.org/content/rba/en/home/regioninfo.html.

  2. 2.

    Statistics Canada, “Age Categories, Life Cycle Groupings”, Available at: https://www.statcan.gc.ca/eng/concepts/definitions/age2.

  3. 3.

    The Centre for Generational Kinetics (CGK), “Generational Breakdown: Info About All of the Generations”, Available at: http://genhq.com/faq–info–about–generations/.

  4. 4.

    World Economic Forum, “How different age groups identify with their generational labels”, Available at: https://www.weforum.org/agenda/2015/09/how–different–age–groups–identify–with–their–generational–labels/.

  5. 5.

    International Labor Organization, International Standard Classification of Occupations (ISCO), Available at: http://www.ilo.org/public/english/bureau/stat/isco/index.htm.

  6. 6.

    Schwarz H.: Millennials are a little confused when it comes to privacy, Washington Post, 2015. Available at: https://www.washingtonpost.com/news/the-fix/wp/2015/05/13/millenials-dont-trust-government-to-respect-their-privacy-but-they-do-trust-businesses-what.

References

  1. West, D.M.: E-government and the transformation of service delivery and citizen attitudes. Public Adm. Rev. 64(1), 15–27 (2004)

    Article  MathSciNet  Google Scholar 

  2. Carter, L., Bélanger, F.: The utilization of e-government services: citizen trust, innovation and acceptance factors. Inf. Syst. J. 15(1), 5–25 (2005)

    Article  Google Scholar 

  3. Brooks, L., Henriksen, H., Janssen, M., Papazafeiropoulou, A., Trutnev, D.: Public sector information systems (PSIS): how ICT can bring innovation into the policymaking process

    Google Scholar 

  4. Weerakkody, V., Irani, Z., Lee, H., Osman, I., Hindi, N.: E-government implementation: a bird’s eye view of issues relating to costs, opportunities, benefits and risks. Inf. Syst. Front. 17(4), 889–915 (2015)

    Article  Google Scholar 

  5. Lofstedt, U.: E-government-assesment of current research and some proposals for future directions. Int. J. Public Inf. Syst. 1(1), 39–52 (2012)

    Google Scholar 

  6. Jun, C.N., Chung, C.J.: Big data analysis of local government 3.0: focusing on Gyeongsangbuk-do in Korea. Technol. Forecast. Soc. Change 110, 3–12 (2016)

    Article  Google Scholar 

  7. Sackmann, S., Strüker, J., Accorsi, R.: Personalization in privacy-aware highly dynamic systems. Commun. ACM 49(9), 32–38 (2006)

    Article  Google Scholar 

  8. Igari, N.: How to successfully promote ICT usage: a comparative analysis of Denmark and Japan. Telematics Inform. 31(1), 115–125 (2014)

    Article  Google Scholar 

  9. Whitley, E.A., Gal, U., Kjaergaard, A.: Who do you think you are? A review of the complex interplay between information systems, identification and identity. Eur. J. Inf. Syst. 23, 17–35 (2014)

    Article  Google Scholar 

  10. Wu, Y.: Protecting personal data in e-government: a cross-country study. Gov. Inf. Q. 31(1), 150–159 (2014)

    Article  Google Scholar 

  11. Ambali, A.R.: E-Government policy: ground issues in e-filing system. Eur. J. Soc. Sci. 11(2), 249–266 (2009)

    Google Scholar 

  12. Rehman, M., Esichaikul, V., Kamal, M.: Factors influencing e–government adoption in Pakistan. Transform. Gov. People Process. Policy 6(3), 258–282 (2012)

    Google Scholar 

  13. Nkohkwo, Q.N.A., Islam, M.S.: Challenges to the successful implementation of e-Government initiatives in Sub-Saharan Africa: a literature review. Electron. J. e-Gov. 11(1), 253–267 (2013)

    Google Scholar 

  14. Evans, J.R., Mathur, A.: The value of online surveys. Internet Res. 15(2), 195–219 (2005)

    Article  Google Scholar 

  15. Faber, J., Fonseca, L.M.: How sample size influences research outcomes. Dent. Press. J. Orthod. 19(4), 27–29 (2014)

    Article  Google Scholar 

  16. Hackshaw, A.: Small studies: strengths and limitations. Eur. Respir. J. 32(5), 1141–1143 (2008)

    Article  Google Scholar 

  17. Zar, J.H.: Biostatistical Analysis, 4th edn. Prentice Hill, Upper Saddle River (1999)

    Google Scholar 

  18. McDonald, J.H.: Handbook of Biological Statistics, vol. 2, pp. 173–181. Sparky House Publishing, Baltimore (2009)

    Google Scholar 

  19. R Core Team: R: A language and environment for statistical computing. R Foundation for Statistical Computing, Vienna, Austria (2015)

    Google Scholar 

  20. Verkijika, S.F., De Wet, L.: A usability assessment of e-government websites in Sub-Saharan Africa. Int. J. Inf. Manage. 39, 20–29 (2018)

    Article  Google Scholar 

  21. Letki, N.: Trust in newly democratic regimes. In: The Oxford Handbook of Social and Political Trust, vol. 335. Oxford University Press, New York (2018)

    Google Scholar 

  22. Schuppan, T.: E-Government in developing countries: experiences from sub-Saharan Africa. Gov. Inf. Q. 26(1), 118–127 (2009)

    Article  Google Scholar 

  23. Lallmahomed, M.Z., Lallmahomed, N., Lallmahomed, G.M.: Factors influencing the adoption of e-Government Services in Mauritius. Telematics Inform. 34(4), 57–72 (2017)

    Article  Google Scholar 

  24. Goddard, M.: The EU General Data Protection Regulation (GDPR): European regulation that has a global impact. Int. J. Mark. Res. 59(6), 703–705 (2017)

    Article  Google Scholar 

  25. Okong’o, K., Kyobe, M.: Empirical examination of e-Government in developing countries and its value in Kenya’s public service. Electron. J. Inf. Syst. Eval. 21(1), 35–45 (2018)

    Google Scholar 

  26. Mutimukwe, C., Kolkowska, E., Grönlund, Å.: Trusting and adopting E-government services in developing countries? Privacy concerns and practices in Rwanda. In: Janssen, M., et al. (eds.) EGOV 2017. LNCS, vol. 10428, pp. 324–335. Springer, Cham (2017). https://doi.org/10.1007/978-3-319-64677-0_27

    Chapter  Google Scholar 

  27. Anderson, D., Wu, R., Cho, J.-S., Schroeder, K.: Introduction: global challenges in turbulent times: road to sustainable E-government. E-Government Strategy, ICT and Innovation for Citizen Engagement. SECE, pp. 1–10. Springer, New York (2015). https://doi.org/10.1007/978-1-4939-3350-1_1

    Chapter  Google Scholar 

  28. Alzahrani, L., Al-Karaghouli, W., Weerakkody, V.: Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: a systematic review and a conceptual framework. Int. Bus. Rev. 26(1), 164–175 (2017)

    Article  Google Scholar 

Download references

Acknowledgement

This work was supported by the Department of System Analysis and Decision Making, Graduate School of Economics and Management, Ural Federal University.

Author information

Authors and Affiliations

  1. Ural Federal University, Yekaterinburg, Russian Federation

    Ebenezer Agbozo

  2. Missouri University of Science and Technology, Rolla, MO, USA

    Daniel Alhassan

  3. University of Sofia “St. Kliment Ohridski”, Sofia, Bulgaria

    Kamen Spassov

Authors
  1. Ebenezer Agbozo
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Daniel Alhassan
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Kamen Spassov
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Ebenezer Agbozo .

Editor information

Editors and Affiliations

  1. eGovernance Center, ITMO University, St. Petersburg, Russia

    Andrei Chugunov

  2. Institute of Communications Studies, University of Leeds, Leeds, UK

    Yuri Misnikov

  3. North-West Institute of Management, Russian Presidential Academy of National Economy and Public Administration, St. Petersburg, Russia

    Evgeny Roshchin

  4. eGovernance Center, ITMO University, St. Petersburg, Russia

    Dmitrii Trutnev

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Agbozo, E., Alhassan, D., Spassov, K. (2019). Personal Data and Privacy Barriers to E-Government Adoption, Implementation and Development in Sub-Saharan Africa. In: Chugunov, A., Misnikov, Y., Roshchin, E., Trutnev, D. (eds) Electronic Governance and Open Society: Challenges in Eurasia. EGOSE 2018. Communications in Computer and Information Science, vol 947. Springer, Cham. https://doi.org/10.1007/978-3-030-13283-5_7

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-13283-5_7

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-13282-8

  • Online ISBN: 978-3-030-13283-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation