Abstract
This contribution illustrates the project approach and key results of the introduction of a new steering and reporting system at PENNY International. In the course of the contribution, in particular, the central cornerstones of the project approach—harmonization of key performance indicators (KPIs), harmonization of the leadership and communication processes, as well as the standardization and centralization of the management reporting—are described in detail.
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Isensee, J., Schulmeister, A. (2019). KPI Systems for PENNY Discount International. In: Buttkus, M., Eberenz, R. (eds) Performance Management in Retail and the Consumer Goods Industry. Springer, Cham. https://doi.org/10.1007/978-3-030-12730-5_17
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DOI: https://doi.org/10.1007/978-3-030-12730-5_17
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Publisher Name: Springer, Cham
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Online ISBN: 978-3-030-12730-5
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