A Proposal for Introducing Digitalization in a City Administration

  • Pasi Hellsten
  • Jussi OkkonenEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 918)


A medium sized city decided to uplift its services to the 21st century and take leap to the digital age. An upgrade in the services was decided to be made in ordere to better meet citizens’ expectations. The intention was clear; to enable later development towards the ultimate goal of digital channels being the preferred mean for running official errands by the year 2025. To introduce the new ways of operation, a Digiprogram was founded comprising numerous smaller, quicker experiments in various areas of city administration. The program needed an organization and we present pro and con notions of this initiative to act as preliminary report on a way to introduce service innovation to a city administration.


Public sector Digitalization Service innovation Trials 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Tampere UniversityTampereFinland

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