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Factors Affecting Intention to Use E-government Services: The Case of Non-adopters

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Book cover Information Systems (EMCIS 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 341))

Abstract

‘E-government’ is an extremely interesting research field, with numerous academic and practical implications. Its empirical investigation gives rise for significant observations, since the existing international literature offers several research gaps. The aim of the present study is twofold: (a) to develop an original conceptual framework (research model) examining the factors that have an impact on the intention to use of e-government services, (b) to empirically test that framework, using primary data collected from non-adopters of e-government located in Greece. The proposed framework is tested using data collected with a newly-developed structured questionnaire in a sample of Greek internet users. The ten independent factors incorporated into the proposed research framework are measured with a series of questions (items) which have been adopted from various other studies found in the international literature. The empirical data are analyzed using the ‘Structural Equation Modeling’ technique. The main findings suggest that Perceived Usefulness, Peer Influence, Computer Self-efficacy, and Perceived Risk are the main factors affecting the intention of non-users to use e-Government services.

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Author information

Authors and Affiliations

  1. Department of Production and Management Engineering, Democritus University of Thrace, Vasillisis Sofias 12, 67100, Xanthi, Greece

    Stellios Rallis, Dimitrios Chatzoudes, Vasillis Aggelidis & Prodromos Chatzoglou

  2. Department of Electrical and Computer Engineering, Democritus University of Thrace, University Campus, Kimmeria, 67100, Xanthi, Greece

    Symeon Symeonidis

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  1. Stellios Rallis
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  2. Dimitrios Chatzoudes
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  3. Symeon Symeonidis
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  4. Vasillis Aggelidis
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  5. Prodromos Chatzoglou
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Correspondence to Symeon Symeonidis .

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  1. University of Nicosia, Nicosia, Cyprus

    Marinos Themistocleous

  2. University of Coimbra, Coimbra, Portugal

    Paulo Rupino da Cunha

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Rallis, S., Chatzoudes, D., Symeonidis, S., Aggelidis, V., Chatzoglou, P. (2019). Factors Affecting Intention to Use E-government Services: The Case of Non-adopters. In: Themistocleous, M., Rupino da Cunha, P. (eds) Information Systems. EMCIS 2018. Lecture Notes in Business Information Processing, vol 341. Springer, Cham. https://doi.org/10.1007/978-3-030-11395-7_25

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  • DOI: https://doi.org/10.1007/978-3-030-11395-7_25

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