Towards a Provisional Workplace E-learning Acceptance Framework for Developing Countries

  • McDonald van der MerweEmail author
  • Gavin Armitage
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 933)


Using the available literature and existing critical success factors models and frameworks as bases, this paper proposes a provisional workplace e-learning acceptance framework for developing countries. The intended outcome was to evaluate whether or not the framework appropriates employee acceptance of current e-learning initiatives. The study was conducted by means of a survey questionnaire that was distributed to three South African organisations that already make use of e-learning. Categories User characteristics, Technology influence and Instructor influence returned an average median that reflected a general agreement with positive statements about e-learning initiatives offered. Respondents were, however, less enthusiastic about the category Support influence, which returned a lower average median. Whereas several individual tensions were identified across categories, these did not have a pronounced impact on the category Overall acceptance of e-learning. The latter finding provided preliminary evidence that the proposed framework, at minimum, established priorities that may in time contribute to the establishment of a validated framework for developing countries.


Workplace e-learning Acceptance framework Critical success factors Technology Acceptance Model 


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Department of Information SystemsUniversity of South AfricaFloridaSouth Africa

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