Skip to main content
SpringerLink
Log in
Book cover

ICT for a Better Life and a Better World pp 83–98Cite as

Using QFD Method for Assessing Higher Education Programs: An Examination of Key Stakeholders’ Visions

  • Chapter
  • First Online:

  • 799 Accesses

Part of the book series: Lecture Notes in Information Systems and Organisation ((LNISO,volume 30))

Abstract

The purpose of this paper is to identify which indicators are more suitable to measure professional skills and that ensure training conform to employer’s requirements. The study relied on reflective evaluation of education quality in universities by employers, students and graduates with professional experience applying the technique of Quality Function Deployment (QFD). Therefore, the analysis of survey results founded on a sample of 31 companies, 717 students and 104 graduates reveals a strong correlation between achieving the objectives of operability, efficiency and integration of graduates and the commitment degree of universities to implement relevant and valid assessments that promote the development of skills needed by labour market. Moreover, employers believe that the skills assessed are not those required by the labour market. Results also show that graduates consider evaluation system as irrelevant because it is not objective and does not allow everyone to have the same chances of success.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. Bennett, D.C.: Assessing quality in higher education. Liberal Educ. 87(2), 40–46 (2001)

    Google Scholar 

  2. Raissi, N.: Pre-certification requirements of integrated management system and its consequences on human resource behavior: an empirical investigation of Tunisian industry. Eur. J. Econ. Finan. Adm. Sci. 74, 52–84 (2015)

    Google Scholar 

  3. Wong, Y.Y.: Academic analytics: a meta-analysis of its applications in higher education. Int. J. of Serv. Stand. 11(2), 176–192 (2016)

    Google Scholar 

  4. McKay, J., Kember, D.: Quality assurance systems and educational development. Part 1: the limitations of quality control. Qual. Assur. Educ. 7(1), 25–29 (1999)

    Article  Google Scholar 

  5. Raissi, N., Trabelsi, S., Ibrahim, H.: The impact of new public management performance of Tunisian universities. J. Bus. Manage. Res. 5, 112–124 (2014)

    Google Scholar 

  6. Deming, W.E.: The New Economics for Industry, Government and Education, 2nd edn. Center for Advanced Engineering Study, Massachusetts Institute for Technology, Cambridge, MA (1994)

    Google Scholar 

  7. Sahney, S., Banwet, D.K., Karunes, S.: Conceptualising total quality management in higher education. TQM Mag. 16(2), 145–159 (2004)

    Article  Google Scholar 

  8. Raissi, N., Chaher, M.: The relationship between ISO certification and companies performance: Case of certified Tunisian companies. J. Bus. Manage. Res. 6, 131–150 (2014)

    Google Scholar 

  9. Harris, R.W.: Alien or ally? TQM, academic quality and the new public management. Qual. Assur. Educ. 2(3), 33–39 (1994)

    Article  Google Scholar 

  10. Lawrence, J.J., McCollough, M.A.: A conceptual framework for guaranteeing higher education. Quality Assurance in Education. 9(3), 139–152 (2001)

    Article  Google Scholar 

  11. Osseo-Asare Jr., E.A., Longbottom, D.: The need for education and training in the use of the EFQM model for quality management in UK higher education institutions. Qual. Assur. Educ. 10(1), 26–36 (2002)

    Article  Google Scholar 

  12. Azizi, A.: Satisfactory prediction of performance of total quality management critical techniques. In: 13th Asia Pacific Management Conference, pp. 332–337. Melbourne, Australia (2007)

    Google Scholar 

  13. Liang-Hsuan, C., Cheng-Nien, C.: Normalisation models for prioritising design requirements for quality function deployment processes. Int. J. Prod. Res. 52(2), 299–313 (2014)

    Article  Google Scholar 

  14. Akao, Y.: Quality Function Deployment: Integrating Customer Requirements into Product Design. Productivity Press, Cambridge (1990)

    Google Scholar 

  15. Monica, L., Andreea, C.I., Eduard, E.: QFD—Method for eLearning systems evaluation. In: 2nd World Conference on Educational Technology Research, vol. 83, pp. 357–361. Procedia—Social and Behavioral Sciences (2013)

    Google Scholar 

  16. Chen, S.H., Yang, C.C.: Applications of Web-QFD and E-Delphi method in the higher education system. Hum. Syst. Manage. 23, 245–256 (2004)

    Google Scholar 

  17. ReVelle, B.J., Moran, W.J., Cox, A.C.: The QFD Handbook. Wiley, New York (1998)

    Google Scholar 

  18. Karanjekar, S.B., Lakhe, R.R., Deshpande, V.S.: A QFD framework for translating customer requirements into key operational activities in technical education sector. Int. J. Eng. Res. Technol. (IJERT) 2(10), 712–718 (2013)

    Google Scholar 

  19. Ahmed, S.: QFD application to improve management education at KIMEP. Issues Inf. Syst. 7(1), 193–198 (2006)

    Google Scholar 

  20. Boussada, H., De Ketele, J.M.: L’évaluation de la qualité de la formation et du système d’évaluation universitaire: Le point de vue des diplômés. Avaliação, Campinas; Sorocaba, SP 13(1), 39–61 (2008)

    Google Scholar 

  21. Billing, D.: Teaching for transfer of core/key skills in higher education: cognitive skills. High. Educ. 53(4), 483–516 (2007). https://doi.org/10.1007/s10734-005-5628-5

    Article  Google Scholar 

  22. Brooks, R., Youngson, P.L.: Undergraduate work placements: an analysis of the effects on career progression. Stud. High. Educ. 41(9), 1563–1578 (2016)

    Article  Google Scholar 

  23. Cavanagh, J., Burston, M., Southcombe, A., Bartram, T.: Contributing to a graduate-centred understanding of work readiness: an exploratory study of Australian undergraduate students’ perceptions of their employability. Int. J. Manage. Educ. 13, 278–288 (2015)

    Article  Google Scholar 

  24. Collet, C., Hine, D., Du Plessis, K.: Employability skills: perspectives from a knowledge-intensive industry. Education + Training 57(5), 532–559 (2015)

    Article  Google Scholar 

  25. Eden, S.: Out of the comfort zone: enhancing work-based learning about employability through student reflection on work placements. J. Geogr. High. Educ. 38(2), 266–276 (2014)

    Article  Google Scholar 

  26. Farenga, S.A., Quinlan, K.M.: Classifying university employability strategies: three case studies and implications for practice and research. J. Educ. Work 29(7), 767–787 (2016)

    Article  Google Scholar 

  27. Greenbank, P.: Career decision-making: ‘I don’t think twice, but it’ll be all right’. Res. Post-Compulsory Educ. 19(2), 177–193 (2014)

    Article  Google Scholar 

  28. Heckman, J.J., Stixrud, J., Urzua, S.: The effects of cognitive and noncognitive abilities on labor market outcomes and social behavior. J. Labor Econ. 24(3), 411–482 (2006). https://doi.org/10.3386/w12006

    Article  Google Scholar 

  29. Humburg, M., Van Der Velden, R.: Skills and the graduate recruitment process: Evidence from two discrete choice experiments. Econ. Educ. Rev. 49, 24–41 (2015)

    Article  Google Scholar 

  30. Lim, N-C.: Towards an integrated academic assessment: closing employers’ expectations? Education + Training. 57(2), 148–169 (2015)

    Article  Google Scholar 

  31. Monteiro, S., Almeida, L., Aracil, A.G.: Graduates’ perceptions of competencies and preparation for labour market transition. High. Educ. Skills Work-Based Learn. 6(2), 208–220 (2016)

    Article  Google Scholar 

  32. O’Leary, S.: Graduates’ experiences of, and attitudes towards, the inclusion of employability-related support in undergraduate degree programmes; trends and variations by subject discipline and gender. J. Educ. Work 30(1), 84–105 (2017)

    Article  Google Scholar 

  33. Pitan, O.S.: Employability development opportunities (EDOs) as measures of students’ enhanced employability. High. Educ. Skills Work-Based Learn. 6(3), 288–304 (2016)

    Article  Google Scholar 

  34. Serrano, G., Llamazares, F., Otamendi. F.: Measurement and sustainability of the qualifications frameworks in the european higher education area through an employment survey on access to the labour market. Sustainability. 7, 13777–13812 (2015)

    Article  Google Scholar 

  35. Spence, S., Hyams-Ssekasi, D.: Developing business students’ employability skills through working in partnership with a local business to deliver an undergraduate mentoring programme. High. Educ. Skills Work-Based Learn. 5(3), 299–314 (2015)

    Article  Google Scholar 

  36. Taylor, A.R., Hooley, T.: Evaluating the impact of career management skills module and internship programme within a university business school. Br. J. Guidance Couns. 42(5), 487–499 (2014)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Finance Department, College of Islamic Economics and Finance, Umm al Qura University, Makkah, Saudi Arabia

    Nizar Raissi

Authors
  1. Nizar Raissi
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Nizar Raissi .

Editor information

Editors and Affiliations

  1. Department of Computer Science, Sultan Qaboos University, Muscat, Oman

    Youcef Baghdadi

  2. Business Department, Paris Nanterre University, Nanterre, France

    Antoine Harfouche

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Raissi, N. (2019). Using QFD Method for Assessing Higher Education Programs: An Examination of Key Stakeholders’ Visions. In: Baghdadi, Y., Harfouche, A. (eds) ICT for a Better Life and a Better World. Lecture Notes in Information Systems and Organisation, vol 30. Springer, Cham. https://doi.org/10.1007/978-3-030-10737-6_6

Download citation

Publish with us

Policies and ethics

Search

Navigation