Structuring Business Process Management

  • Jan MendlingEmail author
  • Marlon Dumas
  • Marcello La Rosa
  • Hajo A. Reijers


This contribution discusses business process management. We explain what business process management is, why it is important and how it can be structured. We refer to our textbook Fundamentals of Business Process Management and present the lifecycle that it builds upon. Furthermore, we describe the six capability areas of business process management and a corresponding maturity model. We conclude with an outlook on how business process management might evolve in the future.


Business process management BPM lifecycle Fundamentals of BPM BPM maturity 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Jan Mendling
    • 1
    Email author
  • Marlon Dumas
    • 2
  • Marcello La Rosa
    • 3
  • Hajo A. Reijers
    • 4
  1. 1.Wirtschaftsuniversität WienViennaAustria
  2. 2.University of TartuTartuEstonia
  3. 3.University of MelbourneMelbourneAustralia
  4. 4.Vrije Universiteit AmsterdamAmsterdamThe Netherlands

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