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Information and Communication Technologies in Tourism 2019 pp 371–382Cite as

Towards a Measurement Scale for Digital Social Innovation: A Responsibility-Sustainability Framework

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Abstract

The role of digital social innovation (DSI) factors linking socially responsible business climate to sustainable performance outcomes in hospitality and tourism businesses has been understudied. This paper introduces digital social innovation within the theoretical framework of relationships between organizational responsibility and sustainable business performance. Using Churchill’s (1979) recommended approach for measurement scale development, the study reports preliminary scale purification results of DSI measures. The paper is among the first contributions to hospitality and tourism scholarship which explore conceptualization, measurement and application of DSI. Implications and next steps for the wider research study on responsibility-DSI-sustainability are presented.

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Acknowledgements

The authors acknowledge, with appreciation, the role of Island Routes Caribbean Adventures/Sandals Resorts International, in supporting this research study.

Author information

Authors and Affiliations

  1. Pennsylvania State University, Reading, PA, USA

    Pauline A. Milwood

  2. Temple University, Philadelphia, PA, USA

    Wesley S. Roehl

Authors
  1. Pauline A. Milwood
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  2. Wesley S. Roehl
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Corresponding author

Correspondence to Pauline A. Milwood .

Editor information

Editors and Affiliations

  1. Business School, University of Eastern Finland, Joensuu, Finland

    Juho Pesonen

  2. Faculty of Informatics, TU Wien, Vienna, Austria

    Julia Neidhardt

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Milwood, P.A., Roehl, W.S. (2019). Towards a Measurement Scale for Digital Social Innovation: A Responsibility-Sustainability Framework. In: Pesonen, J., Neidhardt, J. (eds) Information and Communication Technologies in Tourism 2019. Springer, Cham. https://doi.org/10.1007/978-3-030-05940-8_29

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