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International Conference on Business Information Systems

BIS 2018: Business Information Systems Workshops pp 77–85Cite as

The Benefits of Modeling Software-Related Exceptional Paths of Business Processes

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 339))

Abstract

A business process is a collection of activities leading to increase customer’s satisfaction. With organizations depending on the software’s reliability, this satisfaction might be dramatically reduced with the growing number of failures that might harm the business process related to the client. In this paper, we identify the reasons for organizations to model their business processes including exceptional paths. We begin with the summary of existing research on benefits of business process modeling. Then we analyze current status in the subject of techniques and tools for mapping exceptional paths in process. By carrying out a case study, we verify what conditions should be met for the organization to gain benefit from visualizing the process paths taken as a result of software failure occurrence.

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Authors and Affiliations

  1. Department of Information Systems, Poznań University of Economics and Business, al. Niepodległości 10, 61-875, Poznań, Poland

    Krzysztof Gruszczyński & Bartosz Perkowski

Authors
  1. Krzysztof Gruszczyński
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  2. Bartosz Perkowski
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Correspondence to Krzysztof Gruszczyński .

Editor information

Editors and Affiliations

  1. Poznań University of Economics and Business, Poznań, Poland

    Witold Abramowicz

  2. Fraunhofer FOKUS, Berlin, Berlin, Germany

    Adrian Paschke

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Gruszczyński, K., Perkowski, B. (2019). The Benefits of Modeling Software-Related Exceptional Paths of Business Processes. In: Abramowicz, W., Paschke, A. (eds) Business Information Systems Workshops. BIS 2018. Lecture Notes in Business Information Processing, vol 339. Springer, Cham. https://doi.org/10.1007/978-3-030-04849-5_7

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  • DOI: https://doi.org/10.1007/978-3-030-04849-5_7

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-04848-8

  • Online ISBN: 978-3-030-04849-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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