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Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 339))

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Abstract

Prior research has not adequately addressed business-IT alignment (BITA) improvement, especially in a business network situation of a co-creation value network (VN). In a VN setting, IT is regarded as a major facilitator of actors’ collaboration to realize their joint objectives, i.e. to deliver seamless customer experience through providing mass-customized integrated solutions. To effectively use IT, a sufficient degree of BITA for key capabilities of a VN is required. Furthermore, BITA as a moving target should be improved continuously over time.

In this paper, BITA improvement in a VN setting is studied. We focus on BITA improvement for the key capabilities of a VN and design support for it. To this end, we adopt a dynamic capability perspective due to its ability to explain how organizations can improve their operational capabilities and processes to adjust to a changing environment. We design a reference model-based approach that enhances the ‘business process management’ dynamic capability of a VN by enabling co-development of business processes with their supporting IT-based systems. This co-development facilitates BITA improvement. This paper presents the research process of the design of our support. As a proof of concept, the results for one of the key capabilities of a VN (i.e., customer understanding) is presented and discussed.

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Author information

Authors and Affiliations

  1. Industrial Engineering Department, Eindhoven University of Technology, 5600 MB, Eindhoven, The Netherlands

    Samaneh Bagheri, Rob Kusters, Jos Trienekens & Paul W. P. J. Grefen

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  1. Samaneh Bagheri
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  2. Rob Kusters
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  3. Jos Trienekens
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  4. Paul W. P. J. Grefen
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Correspondence to Samaneh Bagheri .

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Editors and Affiliations

  1. Poznań University of Economics and Business, Poznań, Poland

    Witold Abramowicz

  2. Fraunhofer FOKUS, Berlin, Berlin, Germany

    Adrian Paschke

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Bagheri, S., Kusters, R., Trienekens, J., Grefen, P.W.P.J. (2019). Business-IT Alignment Improvement in Co-creation Value Networks: Design of a Reference Model-Based Support. In: Abramowicz, W., Paschke, A. (eds) Business Information Systems Workshops. BIS 2018. Lecture Notes in Business Information Processing, vol 339. Springer, Cham. https://doi.org/10.1007/978-3-030-04849-5_13

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  • DOI: https://doi.org/10.1007/978-3-030-04849-5_13

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