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International Econometric Conference of Vietnam

ECONVN 2019: Beyond Traditional Probabilistic Methods in Economics pp 606–620Cite as

Multi-dimensional Analysis of Perceived Risk on Credit Card Adoption

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Part of the book series: Studies in Computational Intelligence ((SCI,volume 809))

Abstract

Credit card, a combination of non-cash payment and personal consumption credit, is a beneficial and convenient electronic service in the modern bank sector. However, this service has not been used widely in Vietnam. Even in the last few years, consumers tend to reduce using it. Thus, a comprehensive investigation of credit card usage becomes imperative for banks. This study applies an approach of perceived risk to explain consumer’s intended use of credit card. Based on data collecting from structured self-administered questionnaires of 228 Vietnamese bank account payers, the analytical results illustrate that the intention to use credit cards is negatively influenced by risk perception, which is synthesized from psychological risk, financial risk, performance risk, security risk, privacy risk, social risk and time risk with decreasing contribution. Some recommendations are made to reduce consumer concerns in order to encourage them signing up and using credit card as a mean of payment for daily expenses.

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Author information

Authors and Affiliations

  1. Hochiminh City Banking University, Ho Chi Minh City, Vietnam

    Trinh Hoang Nam

  2. Hochiminh City Institute for Development Studies, Ho Chi Minh City, Vietnam

    Vuong Duc Hoang Quan

Authors
  1. Trinh Hoang Nam
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  2. Vuong Duc Hoang Quan
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Corresponding author

Correspondence to Trinh Hoang Nam .

Editor information

Editors and Affiliations

  1. Department of Computer Science, University of Texas at El Paso, El Paso, TX, USA

    Vladik Kreinovich

  2. Banking University HCMC, Ho Chi Minh City, Vietnam

    Nguyen Ngoc Thach

  3. Banking University HCMC, Ho Chi Minh City, Vietnam

    Nguyen Duc Trung

  4. TTC Group, Ho Chi Minh City, Vietnam

    Dang Van Thanh

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Nam, T.H., Quan, V.D.H. (2019). Multi-dimensional Analysis of Perceived Risk on Credit Card Adoption. In: Kreinovich, V., Thach, N., Trung, N., Van Thanh, D. (eds) Beyond Traditional Probabilistic Methods in Economics. ECONVN 2019. Studies in Computational Intelligence, vol 809. Springer, Cham. https://doi.org/10.1007/978-3-030-04200-4_43

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