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Value Creation in Service Over the Last Two Decades: A Meta-Analysis

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Smart Tourism as a Driver for Culture and Sustainability

Part of the book series: Springer Proceedings in Business and Economics ((SPBE))

Abstract

During the last two decades, value creation has been considered as a central topic for discussion. Various studies have focused on variables that affect the value creation process, such as service quality and customer satisfaction. Others have emphasized the measure of the value created. However, the literature is still not fully articulated and the measurement systems are traditional. Accordingly, we conducted a meta-analysis of value creation in service by addressing the following questions: What is value creation? What are the indicators mobilized in value creation literature in service? This literature review covers a period from 1996 to 2017. The objective of this study is to provide a better understanding of value creation, as well as to conceptualize this concept in service based on the commonly cited indicators.

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Authors and Affiliations

  1. ENCG Agadir, Ibn Zohr University, Agadir, Morocco

    Abdelouahab El Boukhari, Rachid Oumlil & Allal Achaba

Authors
  1. Abdelouahab El Boukhari
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  2. Rachid Oumlil
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  3. Allal Achaba
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Correspondence to Abdelouahab El Boukhari .

Editor information

Editors and Affiliations

  1. University of West Attica, Athens, Greece

    Vicky Katsoni

  2. Business School, Universitat Politècnica de València, Valencia, Spain

    Marival Segarra-Oña

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El Boukhari, A., Oumlil, R., Achaba, A. (2019). Value Creation in Service Over the Last Two Decades: A Meta-Analysis. In: Katsoni, V., Segarra-Oña, M. (eds) Smart Tourism as a Driver for Culture and Sustainability. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-03910-3_8

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