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Smart Tourism as a Driver for Culture and Sustainability pp 515–525Cite as

Emotional Intelligence of Employees in the Hospitality Sector: Exploring Its Effects on Job Satisfaction and Performance

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Abstract

The aim of the present research is to explore the associations among the Emotional Intelligence, Job satisfaction and perceived job performance in hospitality industry. A survey instrument that included measures of job satisfaction, emotional intelligence and job performance was used to collect information from hotel employees. A case study method was used for the purpose of this research and 166 questionnaires from a hospitality organization were collected and analyzed. The findings revealed that the ability of an individual to regulate emotions and his mood has a positive and significant effect on job satisfaction as well as on his performance. Moreover, appraisal of emotions in others and social skills had also a positive impact on job satisfaction and performance.

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Author information

Authors and Affiliations

  1. Department of Sport Management, University of the Peloponnese, Sparta, Greece

    Konstantinos Koronios, Athanasios Kriemadis, Panagiotis Dimitropoulos, Ioannis Douvis & Andreas Papadopoulos

  2. Business Administration, Aristotle University of Thessaloniki, Thessaloniki, Greece

    Genovefa Manousaridou

Authors
  1. Konstantinos Koronios
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  2. Athanasios Kriemadis
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  3. Panagiotis Dimitropoulos
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  4. Ioannis Douvis
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  5. Andreas Papadopoulos
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  6. Genovefa Manousaridou
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Corresponding author

Correspondence to Konstantinos Koronios .

Editor information

Editors and Affiliations

  1. University of West Attica, Athens, Greece

    Vicky Katsoni

  2. Business School, Universitat Politècnica de València, Valencia, Spain

    Marival Segarra-Oña

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Koronios, K., Kriemadis, A., Dimitropoulos, P., Douvis, I., Papadopoulos, A., Manousaridou, G. (2019). Emotional Intelligence of Employees in the Hospitality Sector: Exploring Its Effects on Job Satisfaction and Performance. In: Katsoni, V., Segarra-Oña, M. (eds) Smart Tourism as a Driver for Culture and Sustainability. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-03910-3_35

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