Skip to main content
SpringerLink
Log in

Information Systems Success: Empirical Evidence on Cloud-based ERP

  • Conference paper
  • First Online:
Future Data and Security Engineering (FDSE 2018)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 11251))

Included in the following conference series:

Abstract

Cloud-based ERP is one of the new trends of state-of-art information systems. This paper integrates the illustrious IS success model of DeLone and McLean and the related concepts of trust and perceived risk in an extending success model of cloud-based ERP. Data is collected from 182 participants who have used the cloud-based ERP in Vietnam. A structural equation modeling is effectuated by the maximum likelihood estimation for analysis and evidence. The findings manifest that the constructs of system quality, information quality, IT service quality, perceived risk, trust, and intention to use which have the structural relationships with the net benefit. The research model accounts for 37% of the success of cloud-based ERP.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Ahmad, S., Bakar, A., Ahmad, N.: Social media adoption and its impact on firm performance: the case of the UAE. Int. J. Entrep. Behav. Res. (2018, in-press)

    Google Scholar 

  2. Albar, A., Hoque, M.: Factors affecting cloud ERP adoption in Saudi Arabia: An empirical study. Inf. Dev. (2018, in-press)

    Google Scholar 

  3. Alpern, K.: What do we want trust to be? Some distinctions of trust. Bus. Prof. Ethics J. 16(1), 29–45 (1997)

    Article  MathSciNet  Google Scholar 

  4. Akter, S., Wamba, S., Ambra, J.: Enabling a transformative service system by modeling quality dynamics. Int. J. Prod. Econ. (2018, in-press)

    Google Scholar 

  5. Al-Badi, A., Tarhini, A., Al-Qirim, N.: Risks in adopting cloud computing: a proposed conceptual framework. In: Miraz, M.H., Excell, P., Ware, A., Soomro, S., Ali, M. (eds.) iCETiC 2018. LNICST, vol. 200, pp. 16–37. Springer, Cham (2018). https://doi.org/10.1007/978-3-319-95450-9_2

    Chapter  Google Scholar 

  6. Bauer, R.: Consumer behavior as risk taking. In: AMA Proceedings (1960)

    Google Scholar 

  7. Benlian, A., Hess, T., Buxmann, P.: Drivers of SaaS-adoption-an empirical study of different application types. Bus. Inform. Syst. Eng. 5, 357–369 (2009)

    Article  Google Scholar 

  8. Cabanillas, F., Leiva, F., Fernandez, J.: Payment systems in new electronic environments: consumer behavior in payment systems via SMS. Int. J. Inform. Technol. Decis. Mak. 14(2), 421–449 (2015)

    Article  Google Scholar 

  9. Davis, F.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Q. 13(3), 319–340 (1989)

    Article  Google Scholar 

  10. DeLone, W., McLean, E.: Information systems success: the quest for the dependent variable. Inform. Syst. Res. 3(1), 60–95 (1992)

    Article  Google Scholar 

  11. Delone, W., McLean, E.: The DeLone and McLean model of information systems success: a ten-year update. J. Manag. Inf. Syst. 19(4), 9–30 (2003)

    Article  Google Scholar 

  12. Delone, W., McLean, E.: Measuring e-commerce success: Applying the DeLone & McLean information systems success model. Int. J. Electron. Commer. 9(1), 31–47 (2004)

    Article  Google Scholar 

  13. Delone, W., Mclean, E.: Information systems success measurement. Found. Trends Inf. Syst. 2(1), 1–116 (2016)

    Article  Google Scholar 

  14. Dinev, T., Hart, P.: An extended privacy calculus model for e-commerce transactions. Inf. Syst. Res. 17(1), 61–80 (2006)

    Article  Google Scholar 

  15. Elmonem, M., Nasr, E., Geith, M.: Benefits and challenges of cloud ERP systems—a systematic literature review. Future Comput. Inf. J. 1(2), 1–9 (2016)

    Google Scholar 

  16. Featherman, M., Pavlou, P.: Predicting e-services adoption: a perceived risk facets perspective. Int. J. Human-Comput. Stud. 59(4), 451–474 (2003)

    Article  Google Scholar 

  17. Gable, G., Sedera, D., Chan, T.: Re-conceptualizing information system success: the IS-impact measurement model. J. AIS 9(7), 377–408 (2008)

    Google Scholar 

  18. Gangwar, H., Date, H., Ramaswamy, R.: Understanding determinants of cloud computing adoption using an integrated TAM-TOE model. J. Enterp. Inf. Manag. 28(1), 107–130 (2015)

    Article  Google Scholar 

  19. Gefen, D., Karahanna, E., Straub, D.: Trust and TAM in online shopping: an integrated model. MIS Q. 27(1), 51–90 (2003)

    Article  Google Scholar 

  20. Goel, M., Kiran, D., Garg, D.: Impact of cloud computing on ERP implementations in higher education. Int. J. Adv. Comput. Sci. Appl. 2(6), 146–148 (2011)

    Google Scholar 

  21. Goodhue, D., Thompson, R.: Task-technology fit and individual performance. MIS Q. 19(2), 213–236 (1995)

    Article  Google Scholar 

  22. Gupta, S., Kumar, S., Singh, S., Foropon, C., Chandra, C.: Role of cloud ERP on the performance of an organization: contingent resource based view perspective. Int. J. Logistics Manag. 29(2), 659–675 (2018)

    Article  Google Scholar 

  23. Hashem, I., Yaqoob, I., Anuar, N., Mokhtar, S., Gani, A., Khan, S.: The rise of “big data” on cloud computing: review and open research issues. Inf. Syst. 47, 98–115 (2015)

    Article  Google Scholar 

  24. Jarvenpaa, S., Cantu, C., Lim, S.: Trust in virtual online environments. In: Handbook of the Psychology of the Internet at Work, pp. 103–130. Wiley, New York (2017)

    Chapter  Google Scholar 

  25. Johnson, D.: ERP cloud news (2017). http://erpcloudnews.com

  26. Keen, P.: MIS research: reference disciplines and a cumulative tradition. In: ICIS Proceedings, p. 9 (1980)

    Google Scholar 

  27. Khan, K., Malluhi, Q.: Establishing trust in cloud computing. IT Prof. 5, 20–27 (2010)

    Article  Google Scholar 

  28. Kim, D., Benbasat, I.: The effects of trust-assuring arguments on consumer trust in internet stores: application of Toulmin’s model of argumentation. Inf. Syst. Res. 17(3), 286–300 (2006)

    Article  Google Scholar 

  29. Klaus, H., Rosemann, M., Gable, G.: What is ERP? Inf. Syst. Front. 2(2), 141–162 (2000)

    Article  Google Scholar 

  30. Komiak, S., Benbasat, I.: Understanding customer trust in agent-mediated electronic commerce, web-mediated electronic commerce, and traditional commerce. Inf. Technol. Manag. 5(1), 181–207 (2004)

    Article  Google Scholar 

  31. Lancon, F.: ERP in cloud computing and information security issues (2013). http://tuvanphanmem.vn

  32. Lim, T.-M., Lee, A.S.-H., Yap, M.-K.: User Acceptance of SaaS ERP Considering Perceived Risk, System Performance and Cost. In: Kim, K., Joukov, N. (eds.) Information Science and Applications (ICISA) 2016. LNEE, vol. 376, pp. 53–63. Springer, Singapore (2016). https://doi.org/10.1007/978-981-10-0557-2_6

    Chapter  Google Scholar 

  33. Marston, S., Li, Z., Bandyopadhyay, S., Zhang, J., Ghalsasi, A.: Cloud computing—the business perspective. Decis. Supp. Syst. 51(1), 176–189 (2011)

    Article  Google Scholar 

  34. Mason, R.: Measuring information output: a communication systems approach. Inf. Manag. 1(4), 219–234 (1978)

    Article  Google Scholar 

  35. Mell, P., Grance, T.: The NIST definition of cloud computing. In: NIST Special Publication, pp. 800–145. NIST (2011)

    Google Scholar 

  36. Mijac, M., Picek, R., Stapic, Z.: Cloud ERP system customization challenges. In: Information and Intelligent Systems, Varazdin, pp. 133–140 (2013)

    Google Scholar 

  37. Ngai, E., Law, C., Wat, F.: Examining the critical success factors in the adoption of enterprise resource planning. Comput. Ind. 59(6), 548–564 (2008)

    Article  Google Scholar 

  38. Nguyen, T.D., Nguyen, T.M., Cao, T.H.: Information systems success: a literature review. In: Dang, T.K., Wagner, R., Küng, J., Thoai, N., Takizawa, M., Neuhold, E. (eds.) FDSE 2015. LNCS, vol. 9446, pp. 242–256. Springer, Cham (2015). https://doi.org/10.1007/978-3-319-26135-5_18

    Chapter  Google Scholar 

  39. Nguyen, T.D., Nguyen, T.T.T., Misra, S.: Cloud-based ERP solution for modern education in Vietnam. In: Dang, T.K., Wagner, R., Neuhold, E., Takizawa, M., Küng, J., Thoai, N. (eds.) FDSE 2014. LNCS, vol. 8860, pp. 234–247. Springer, Cham (2014). https://doi.org/10.1007/978-3-319-12778-1_18

    Chapter  Google Scholar 

  40. Panorama: 2017 report on ERP systems and enterprise software. Panorama Consulting (2018). https://www.panorama-consulting.com

  41. Park, J., Lee, D., Ahn, J.: Risk-focused e-commerce adoption model: a cross-country study. J. Glob. Inf. Technol. Manag. 7, 6–30 (2004)

    Google Scholar 

  42. Pavlou, P.A.: Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. Int. J. Electron. Commun. 7(3), 101–134 (2003)

    Article  Google Scholar 

  43. Petter, S., DeLone, W., McLean, E.: Information systems success: the quest for the independent variables. J. Manag. Inf. Syst. 29(4), 7–62 (2013)

    Article  Google Scholar 

  44. Rai, A., Lang, S., Welker, R.: Assessing the validity of IS success models: an empirical test and theoretical analysis. Inf. Syst. Res. 13(1), 50–69 (2002)

    Article  Google Scholar 

  45. Rich, D., Dibbern, J.: A team-oriented investigation of ERP post-implementation integration projects: how cross-functional collaboration influences ERP benefits. In: Piazolo, F., Felderer, M. (eds.) Innovation and Future of Enterprise Information Systems. LNISO, vol. 4. Springer, Heidelberg (2013). https://doi.org/10.1007/978-3-642-37021-2_10

    Chapter  Google Scholar 

  46. Rouhani, S., Mehri, M.: Does ERP have benefits on the business intelligence readiness? An empirical study. Int. J. Inf. Syst. Change Manag. 8(2), 81–105 (2016)

    Google Scholar 

  47. Schubert, P., Adisa, F.: Cloud computing for standard ERP systems: reference framework and research agenda. Fachbereich Informatik (2011)

    Google Scholar 

  48. Seddon, P.: A respecification and extension of the DeLone and McLean model of IS success. Inf. Syst. Res. 8(3), 240–253 (1997)

    Article  Google Scholar 

  49. Sedera, D., Gable, G.: A factor and structural equation analysis of the enterprise systems success measurement model. In: ICIS Proceedings, p. 36 (2004)

    Google Scholar 

  50. Shannon, C., Weaver, W.: A mathematical theory of communication. Bell Syst. Technol. J. 27, 379–423 (1948)

    Article  MathSciNet  MATH  Google Scholar 

  51. Staehr, L.: Understanding the role of managerial agency in achieving business benefits from ERP systems. Inf. Syst. J. 20(3), 213–238 (2010)

    Article  Google Scholar 

  52. Subashini, S., Kavitha, V.: A survey on security issues in service delivery models of cloud computing. J. Netw. Comput. Appl. 34(1), 1–11 (2011)

    Article  Google Scholar 

  53. Utzig, C., Holland, D., Horvath, M., Manohar, M.: ERP in the cloud is it ready? Are you? Booz & Co., pp. 1–9 (2013)

    Google Scholar 

  54. Velte, A., Velte, T., Elsenpeter, R.: Cloud Computing: A Practical Approach. McGraw-Hill, New York (2010)

    Google Scholar 

  55. Venkatesh, V., Morris, M., Davis, F.: User acceptance of information technology: toward a unified view. MIS Q. 27, 425–478 (2003)

    Article  Google Scholar 

Download references

Acknowledgments

The authors acknowledge the comments of three anonymous reviewers for this paper.

Author information

Authors and Affiliations

  1. Banking University of Ho Chi Minh City, Ho Chi Minh City, Vietnam

    Thanh D. Nguyen & Khiem V. T. Luc

  2. Bach Khoa University, Ho Chi Minh City, Vietnam

    Thanh D. Nguyen

Authors
  1. Thanh D. Nguyen
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Khiem V. T. Luc
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Thanh D. Nguyen .

Editor information

Editors and Affiliations

  1. Ho Chi Minh City University of Technology, Ho Chi Minh, Vietnam

    Tran Khanh Dang

  2. Johannes Kepler University of Linz, Linz, Austria

    Josef Küng

  3. Johannes Kepler University of Linz, Linz, Austria

    Roland Wagner

  4. Ho Chi Minh City University of Technology, Ho Chi Minh, Vietnam

    Nam Thoai

  5. Hosei University, Tokyo, Japan

    Makoto Takizawa

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Nguyen, T.D., Luc, K.V.T. (2018). Information Systems Success: Empirical Evidence on Cloud-based ERP. In: Dang, T., Küng, J., Wagner, R., Thoai, N., Takizawa, M. (eds) Future Data and Security Engineering. FDSE 2018. Lecture Notes in Computer Science(), vol 11251. Springer, Cham. https://doi.org/10.1007/978-3-030-03192-3_36

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-03192-3_36

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-03191-6

  • Online ISBN: 978-3-030-03192-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation