Abstract
Usability as an area of knowledge of Computer Science closest to the user, has seen enhance their interest and development in recent times, due to the diversity of devices and forms of interaction. At the same time, educational institutions, aware of the potential existing in new technologies, and the disruption caused, invest their resources in the implementation of virtual learning platforms. In this investment, they seek diversify in the tools that allow the development of new teaching strategies, which are ubiquitous and continuous, adaptable to the needs of the user. In this context, a usability study is carried out, sustained in the method of inquiry with the questionnaire technique, following the proposal of Ferreira & Sanz in 2009, measuring the parameters of Satisfaction, Learning, Operability, Attractiveness, Content and Communication. The best results are obtained in the Learning and Content indicators, and with lower scores the Operability, highlighting in the latter the low value in the Accessibility and Availability indicators. According to the results obtained, a proposal for improvements is proposed, in order to achieve a greater degree of usability in the mentioned environment. Finally, these improvements are implemented in the case study, making a new evaluation of users in order to validate the improvements made.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Ferreira Szpiniak A, Sanz CV (2009) Un modelo de evaluación de entornos virtuales de enseñanza y aprendizaje basado en la usabilidad. In: IV Congreso de Tecnología en Educación y Educación en Tecnología, pp 382–392
Ferreira Szpiniak A (2013) Diseño de un modelo de evaluación de entornos virtuales de enseñanza y aprendizaje basado en la usabilidad. https://postgrado.info.unlp.edu.ar/wp-content/uploads/2017/11/2013_Ferreira_Szpiniak_Ariel.pdf
Alfonso Cuba IM (2012) Usabilidad en la Educación: Garantía de la calidad de la Educación Virtual. Editorial Universitaria, La Habana, Cuba
Bevan N (2001) International standards for HCI and usability. Int J Hum-Comput Stud 55:533–552
Torres-Carrión P (2018) Fundamentos de Interacción Humano-Computador. Texto-Guia. Universidad Técnica Particular de Loja, Loja-Ecuador
Torres-Carrión P (2017) Metodología HCI con análisis de emociones para personas con Síndrome de Down. Aplicación para procesos de aprendizaje con interacción gestual
International Organization for Standardization (2011) ISO/IEC 25010:2011(en) Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — System and software quality models. https://www.iso.org/standard/35733.html
International Organization for Standardization (2016) ISO/DIS 9241-11.2 Ergonomics of human-system interaction – Part 11: usability: definitions and concepts. https://www.iso.org/obp/ui/#iso:std:iso:9241:-11:dis:ed-2:v2:en
Fagalde P, Fontela C (2011) Artefactos de especificación de requerimientos de usabilidad. Universidad de Buenos Aires, Buenos Aires
Dumas J, Fox J (2007) Usability testing. In: The human-computer interaction handbook. CRC Press, pp 1129–1149
Dumas JS, Redish JC (1999) A practical guide to usability testing. Intellect Books, Exeter
Nielsen J (1994) Enhancing the explanatory power of usability heuristics. In: Proceedings of the SIGCHI conference on human factors in computing systems. ACM, New York, pp 152–158
John BE, Kieras DE (1996) Using GOMS for user interface design and evaluation: which technique? ACM Trans Comput Interact 3:287–319
Nielsen J (1993) Usability engineering. Morgan Kaufmann Publishers. Inc., San Francisco
Stake RE (1976) Evaluating educational programmes: the need and the response
Mtebe JS, Kissaka MM (2015) Heuristics for evaluating usability of learning management systems in Africa. In: Cunningham P, Cunningham M (eds) IST-Africa Conference, IST-Africa 2015
Medina-Flores R, Morales-Gamboa R (2015) Usability evaluation by experts of a learning management system. Rev Iberoam Tecnol Del Aprendiz 10:197–203
Almarashdeh IA, Sahari N, Zin NAM (2011) Heuristic evaluation of distance learning management system interface. In: 2011 international conference on electrical engineering and informatics, ICEEI 2011, Bandung
Torres-Carrion P, Gonzalez-Gonzalez CS, Barba-Guamán R, Torres-Torres AC (2017) Experiencia Afectiva de Usuario (UAX): Modelo desde sensores biométricos en aula de clase con plataforma gamificada de Interacción Gestual. In: Actas del V Congreso Internacional de Videojuegos Educativos (CIVE 2017). Grupo ALFAS, Puerto de la Cruz - Tenerife - España
Ulbricht VR, Berg CH, Fadel L, Quevedo SRP (2014) The emotion component on usability testing human computer interface of an inclusive learning management system. In: 1st international conference on learning and collaboration technologies, LCT 2014, Heraklion, Crete, pp 334–345
Pireva K, Imran AS, Dalipi F (2016) User behaviour analysis on LMS and MOOC. In: IEEE conference on e-learning, e-management and e-services, IC3e 2015, pp 21–26
Phongphaew N, Jiamsanguanwong A (2016) The usability evaluation concerning emotional responses of users on learning management system. In: 2016 6th international workshop on computer science and engineering, WCSE 2016, pp 43–48
Jiménes K, Pincay J, Villavicencio M, Jiménez A (2018) Looking for usability and functionality issues: a case study. In: Rocha Á, Guarda T (eds) International conference on information technology and systems, ICITS18, pp 948–958
Freire LL, Arezes PM, Campos JC (2012) A literature review about usability evaluation methods for e-learning platforms. Work 41:1038–1044
Nakamura, WT, De Oliveira, EHT, Conte T (2017) Usability and user experience evaluation of learning management systems a systematic mapping study. In: Proceedings of the 19th International Conference on Enterprise Information System, ICEIS 2017, pp 97–108. For CrossRef propouse it’s available in http://www.scitepress.org/PublicationsDetail.aspx?ID=fMKcrDdaCvI=&t=1
Aydin B, Darwish MM, Selvi E (2016) State-of-the-art-matrix analysis for usability of learning management systems. In: 123rd ASEE annual conference and exposition
Pástor D, Jiménez J, Arcos G, Romero M, Urquizo L (2018) Design patterns for building online courses in a virtual learning environment. Ingeniare 26:157–171
Lai L-L, Lin S-Y (2017) An analysis for difficult tasks in e-learning course design. In: Nah FH, Tan CH (eds) 4th international conference on HCI in business, government and organizations, HCIBGO 2017, held as part of the 19th international conference on human-computer interaction, HCI 2017, pp 171–180
Minović M, Štavljanin V, Milovanović M, Starčević D (2008) Usability issues of e-learning systems: case-study for moodle learning management system. In: Meersman R, Tari Z, Herrero P (eds) International conference on On the Move to Meaningful Internet Systems, OTM 2008 and held ADI 2008, AWeSoMe 2008, COMBEK 2008, EI2N 2008, IWSSA, MONET 2008, OnToContent 2008, QSI 2008, ORM 2008, PerSys 2008, RDDS 2008, SEMELS 2008 and SWWS 2008, pp 561–570
Harrati N, Bouchrika I, Tari A, Ladjailia A (2016) Exploring user satisfaction for e-learning systems via usage-based metrics and system usability scale analysis. Comput Hum Behav 61:463–471
Althobaiti MM, Mayhew P (2016) Assessing the usability of learning management system: user experience study. In: Vincenti G, Bucciero A, Vaz de Carvalho C (eds) 2nd international conference on e-learning, e-education, and online training, eLEOT 2015, pp 9–18
Kurata YB, Bano RMLP, Marcelo MCT (2018) Effectiveness of learning management system application in the learnability of tertiary students in an undergraduate engineering program in the Philippines. In: Andre T (ed) AHFE 2017 international conference on human factors in training, education, and learning sciences, 2017, pp 142–151
Banimahendra RD, Santoso HB (2018) Implementation and evaluation of LMS mobile application: scele mobile based on user-centered design. In: 2nd international conference on computing and applied informatics 2017, ICCAI 2017
Phongphaew N, Jiamsanguanwong A (2018) Usability evaluation on learning management system. In: Ahram T, Falcão C (eds) AHFE 2017 international conference on usability and user experience, 2017, pp 39–48
Lalande N, Grewal R (2012) Blackboard vs. Desire2Learn: a system administrator’s perspective on usability. In: 2012 international conference on education and e-Learning innovations, ICEELI 2012, Sousse
Okike EU, Morogosi M (2018) Measuring the usability probability of learning management software using logistic regression model. In: 2017 SAI computing conference 2017, pp 1217–1223
Karagiannis I, Satratzemi M (2017) Enhancing adaptivity in moodle: framework and evaluation study. In: Auer M, Guralnick D, Uhomoibhi J (eds) 19th international conference on interactive collaborative learning, ICL 2016, pp 575–589
Ifinedo P, Pyke J, Anwar A (2018) Business undergraduates’ perceived use outcomes of Moodle in a blended learning environment: the roles of usability factors and external support. Telemat Inform 35:93–102
González de Felipe, AT (2009) Guía de apoyo para el uso de Moodle 1.9. 4. Usuario Profesor. Universidad de Oviedo, Oviedo
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Rodriguez Morales, G., Torres-Carrion, P., Pérez, J., Peñafiel, L. (2019). Improving the Design of Virtual Learning Environments from a Usability Study. In: Botto-Tobar, M., Barba-Maggi, L., González-Huerta, J., Villacrés-Cevallos, P., S. Gómez, O., Uvidia-Fassler, M. (eds) Information and Communication Technologies of Ecuador (TIC.EC). TICEC 2018. Advances in Intelligent Systems and Computing, vol 884. Springer, Cham. https://doi.org/10.1007/978-3-030-02828-2_8
Download citation
DOI: https://doi.org/10.1007/978-3-030-02828-2_8
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-02827-5
Online ISBN: 978-3-030-02828-2
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)