Importance of ICT’s Use in Business Management and Its Contribution to the Improvement of University Processes

Abstract

The ICT’s use in public and private sectors is an increasingly important need, especially in education, training and professionalization. For this reason, this research consisted in an analysis of results in ICTs’ use in business management and its contribution to improving university processes, proposing these three categorical elements, in response to university management under the systemic approach get contributions from the business world and be accompanied by ICT’s to optimize their responses. It was based on several methodological procedures: documentary research and descriptive research, using a SIPOC procedure and a cause-effect diagram to determine the various relationships that occur in the management process under assessment. Among the results, a characterization of the processes was obtained that are carried out and a list of the causes that affect the weaknesses of the management on university processes. One of the most important was the staff training element, weaknesses in leadership and lack of strategic planning, as well as inadequacies in the applications implemented for the automation in processes and a low sense of belonging by the staff, whose performance does not show commitment to the organization. This article is outlined for the scientific Track in the thematic axis of ICT Management.