Skip to main content

SIMS: A Stakeholder Information Management System for Successful Projects

  • Conference paper
  • First Online:
Proceedings of the Future Technologies Conference (FTC) 2018 (FTC 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 881))

Included in the following conference series:

  • 2048 Accesses

Abstract

In recent years, there has been much attention given to stakeholder management. A clear indicator of its importance is that the Project Management Institute (PMI) has included a new knowledge area dedicated to project stakeholder management in the 5th edition of its Guide to the Project Management Body of Knowledge (PMBOK). The scarcity of stakeholder information management systems, the high price of the existing solutions and the absence of free or trial versions are all indicators that stakeholder management is still developing and rising. The purpose of this paper is to gather and analyze theoretical requirements for stakeholder management as described in various academic resources, use these requirements to design an information system using various techniques and diagrams, and finally develop a prototype following the proposed system design. In general, the biggest focus will be on creating a solid ground for a comprehensive stakeholder register as it plays a central role in stakeholder management processes. Through a literature review, it can be noticed that researchers gave much attention to the issue of categorization and prioritization of stakeholders through the assessment of their various attributes such as power, interest, legitimacy, etc. For that reason, one of the proposed system features is customizable scales that will satisfy all proposed attributes and enable their assessment. The ultimate goal of the research is to bridge the gap between the theoretical and practical side of stakeholder management by designing and developing a stakeholder information management system using the latest web technologies.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Roeder, T.: Managing Project Stakeholders. Wiley, New Jersey (2013)

    Book  Google Scholar 

  2. Bourne, L., Walker, D.H.: Visualising and mapping stakeholder influence. Manag. Decis. 43(5), 649–660 (2005)

    Article  Google Scholar 

  3. McManus, J.: Managing Stakeholders in Software Development Projects. Elsevier Butterworth-Heinemann, Amsterdam (2004)

    Google Scholar 

  4. Freeman, R.E.: Strategic Management: A Stakeholder Approach. Pitman, Boston (1984)

    Google Scholar 

  5. Mitchell, R.K., Agle, B.R., Wood, D.J.: Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts. Acad. Manag. Rev. 22(4), 853–886 (1997)

    Article  Google Scholar 

  6. Maj, J.: Diversity management’s stakeholders and stakeholders management. In: Proceeding of the 9th International Management Conference, vol. 9, no. 1, pp. 780–793, November 2015

    Google Scholar 

  7. Ballejos, L.C., Montagna, J.M.: Method for stakeholder identification in interorganizational environments. Requir. Eng. 13, 281–297 (2008)

    Article  Google Scholar 

  8. Ballejos, L.C., Montagna, J.M.: Modeling stakeholders for information systems design processes. Requir. Eng. 16(4), 281–296 (2011)

    Article  Google Scholar 

  9. Bryson, J.M.: What to do when stakeholders matter. Public Manag. Rev. 6(1), 21–53 (2004)

    Article  Google Scholar 

  10. Team FME: Project stakeholder management: project skills (2014). www.free-management-ebooks.com. Accessed 13 June 2017

  11. Mojtahedi, M., Oo, B.L.: Critical attributes for proactive engagement of stakeholders in disaster risk management. Int. J. Disaster Risk Reduct. 21, 35–43 (2017)

    Article  Google Scholar 

  12. Ackermann, F., Eden, C.: Strategic management of stakeholders: theory and practice. Long Range Plan. 44, 179–196 (2011)

    Article  Google Scholar 

  13. Alexander, I.F.: A Taxonomy of stakeholders: human roles in system development. Int. J. Technol. Hum. Interact. 1(1), 23–59 (2005)

    Article  Google Scholar 

  14. Butt, A., Naaranoja, M., Savolainen, J.: Project change stakeholder communication. Int. J. Proj. Manag. 34, 1579–1595 (2016)

    Article  Google Scholar 

  15. Baugh, A.M.: Stakeholder Engagement: the Game Changer for Program Management. CRC Press, Taylor & Francis Group, Boca Raton (2015)

    Book  Google Scholar 

  16. Miller, D., Oliver, M.: Engaging stakeholders for project success [White Paper]. (2015). http://www.gbd.dk/files/984_engagingstakeholders.pdf. Accessed 22 June 2017

  17. Ponte, E.B., Carvajal-Trujillo, E., Escobar-Rodríguez, T.: Corporate Facebook and stakeholder engagement. Kybernotes 44(5), 771–787 (2015)

    Article  Google Scholar 

  18. Aaltonen, K.: Project stakeholder analysis as an environmental interpretation process. Int. J. Proj. Manag. 29(2), 165–183 (2011)

    Article  Google Scholar 

  19. Fink, K., Ploder, C., Roithmayr, F.: Multi-functional stakeholder information system for strategic knowledge management. Theoretical Concept and Case Studies. In: Emerging Trends and Challenges in Information Technology Management, vol. 1–2, pp. 152–155. Hershey, Pa., Idea Group Inc., (2006)

    Google Scholar 

  20. Mishra, A., Mishra, D.: Applications of stakeholder theory in information systems and technology. Eng. Econ. 24(3), 254–266 (2013)

    Article  Google Scholar 

  21. Greger, V., Balta, D., Wolf, P., Krcmar, H.: Analyzing stakeholders in complex E-government projects: towards a stakeholder interaction model. In: 13th International Conference on Electronic Government (EGOV), September 2014, Dublin, Ireland. Springer, Lecture Notes in Computer Science, LNCS, vol. 8653, pp. 194–205 (2014). Electronic Government

    Google Scholar 

  22. Sharp, H., Finkelstein, A., Galal, G.: Stakeholder identification in the requirements engineering process. In: Proceedings of Tenth International Workshop on Database and Expert Systems Applications, DEXA 1999, pp. 387–391 (1999)

    Google Scholar 

  23. Polonsky, M.J.: Incorporating the natural environment in corporate strategy: a stakeholder approach. J. Bus. Strat. 12(2), 151–168 (1995)

    Google Scholar 

  24. Mainardes, E.W., Alves, H., Raposo, M.: A model for stakeholder classification and stakeholder relationships. Manag. Decis. 50(10), 1861–1879 (2012)

    Article  Google Scholar 

  25. Clarkson, M.: A stakeholder framework for analyzing and evaluating corporate social performance. Acad. Manag. Rev. 20(1), 92–117 (1995)

    Article  Google Scholar 

  26. Rizzo, E., et al.: Brownfield regeneration in Europe: Identifying stakeholder perceptions, concerns, attitudes and information needs. Land Use Policy 48, 437–453 (2015)

    Article  Google Scholar 

  27. Hutt, R.W.: The extent and patterns of multi-stakeholder communications in annual report letters. Corp. Commun. 17(3), 323–335 (2012)

    Article  Google Scholar 

  28. Bailur, S.: Using stakeholder theory to analyze telecenter projects. Inf. Technol. Int. Dev. 3(3), 61–80 (2007)

    Article  Google Scholar 

  29. Project Management Institute: A Guide to the Project Management Body of Knowledge (PMBOK Guide). Project Management Institute Inc, Newtown Square, PA (2013)

    Google Scholar 

  30. Savage, G.T., Nix, T.W., Whitehead, C.J., Blair, J.D.: Strategies for assessing and managing organizational stakeholders. Acad. Manag. Exec. 5(2), 61–75 (1991)

    Google Scholar 

  31. Scholes, E., Clutterbuck, D.: Communication with stakeholders: an integrated approach. Long Range Plan. 31(2), 227–238 (1998)

    Article  Google Scholar 

  32. Date, C.J.: SQL and Relational Theory: How to Write Accurate SQL Code, 2nd edn. O’Reilly Media Inc., Sebastopol (2012)

    Google Scholar 

  33. Kroenke, D.M., Auer, D.J.: Database Processing: Fundamentals, Design, and Implementation, 14th edn. Pearson, Boston (2016)

    Google Scholar 

  34. Wroblewski, L.: International Address Fields in Web Forms, 9 June 2008. http://www.uxmatters.com/mt/archives/2008/06/international-address-fields-in-web-forms.php. Accessed 09 July 2017

  35. Fryer, A.: SQL Server 2008 Spatial Data Types, 26 November 2007. https://blogs.technet.microsoft.com/andrew/2007/11/26/sql-server-2008-spatial-data-types/. Accessed 10 July 2017

  36. Satzinger, J.W., Jackson, R.B., Burd, S.D.: System Analysis and Design in a Changing World. Course Technology, Boston (2012)

    Google Scholar 

  37. Rumbaugh, J., Jacobson, I., Booch, G.: The Unified Modeling Language Reference Manual, 2nd edn. Addison-Wesley, Boston (2005)

    Google Scholar 

  38. Spatial Types – geography (2017). https://docs.microsoft.com/en-us/sql/t-sql/spatial-geography/spatial-types-geography. Accessed 14 Oct 2017

  39. Vega, D.: Entity framework core roadmap. https://github.com/aspnet/EntityFrameworkCore/wiki/Roadmap. Accessed 14 Oct 2017

  40. Zhang, S.: How precise is one degree of longitude or latitude?. (2014). https://gizmodo.com/how-precise-is-one-degree-of-longitude-or-latitude-1631241162. Accessed 14 Oct 2017

  41. Yang, J.R., Shen, G.Q., Bourne, L., Ho, C., Xue, X.: A typology of operational approaches for stakeholder analysis and engagement: findings from Hong Kong and Australia. Constr. Manag. Econ. 29(2), 145–162 (2011)

    Article  Google Scholar 

  42. Chung, W.H., Chen, H., Reid, E.E.: Business stakeholder analyzer: an experiment of classifying stakeholders on the web. J. Am. Soc. Inf. Sci. Technol. 60(1), 59–74 (2009)

    Article  Google Scholar 

  43. Enders, J.: The name riddle. https://www.formulate.com.au/blog/the-name-riddle/. Accessed 9 Oct 2017

  44. Pouloudi, N., Currie, W., Whitley, E.A.: Entangled stakeholder roles and perceptions in health information systems: a longitudinal study of the U.K. NHS N3 Network. J. Assoc. Inf. Syst. 17(2), 107–161 (2016)

    Google Scholar 

  45. Eden, E., Ackerman, F.: Marking Strategy: The Journal of Strategic Management. SAGE Publications Ltd., London (1998)

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Kassem Saleh .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Patkovic, B., Saleh, K., Manuel, P. (2019). SIMS: A Stakeholder Information Management System for Successful Projects. In: Arai, K., Bhatia, R., Kapoor, S. (eds) Proceedings of the Future Technologies Conference (FTC) 2018. FTC 2018. Advances in Intelligent Systems and Computing, vol 881. Springer, Cham. https://doi.org/10.1007/978-3-030-02683-7_28

Download citation

Publish with us

Policies and ethics