A Proposal for an Affective Design and User-Friendly Voice Agent

  • Heesung ParkEmail author
  • Jeongpyo Lee
  • Sowoon Bae
  • Daehee Park
  • Yenah Lee
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 876)


In these days, most technical research conducted in relation to the voice agent which is mounted on mobile devices. However, research on the affection of users who use voice agents has not been studied yet. In this study, we assumed that users’ affective responses to three Voice Agents (Siri, Bixby, and Google Assistant) might be different. To do this, we asked the participants to perform four tasks (voice registration, checking information, using the specific functions, and joking). Hence, affective responses were measured by SAM (Self-assessment Manikin). Finally, we found out the difference of users’ affective responses to each voice agent. Then we propose design factors for user-friendly voice agent on the mobile.


Mobile voice agent Affective design HCI 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Heesung Park
    • 1
    Email author
  • Jeongpyo Lee
    • 1
  • Sowoon Bae
    • 1
  • Daehee Park
    • 1
  • Yenah Lee
    • 1
  1. 1.Samsung ElectronicsSeocho-gu, SeoulRepublic of Korea

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