Skip to main content
SpringerLink
Log in

An Intelligent Expert System for Management Information System Failure Diagnosis

  • Conference paper
  • First Online:
Intelligent Computing & Optimization (ICO 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 866))

Included in the following conference series:

Abstract

The purpose of this study is to develop and validate a new expert system for detecting failure in the web system interaction design. This system aims at helping the top management and IS developers to justify IT investment through diagnosing the interaction capabilities of user interface and online communication tools. The research methodology consists of a five-step process which facilitates the development of the expert system and, consequently, the diagnosis of the interactivity features of the Web information system. The five process components are as follows: reviewing related empirical studies; extracting the core diagnosis factors; designing and implementing the expert system; testing the expert system; and deploying the expert system. The validation achieved by a sample of IS developers and professionals demonstrates the effectiveness of the proposed detection framework. Based on the feedback collected from the IS developers who tested the developed expert system, the proposed framework seems promising, and can be even be applied in other related area such as human resources management.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 169.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 219.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Harvey, J.J.: Expert systems: an Introduction. Int. J. Compu. Appl. Technol. 1, 53–60 (1988)

    Google Scholar 

  2. Dalkir, K.: Knowledge Management in Theory and Practice. Taylor & Francis (2013)

    Google Scholar 

  3. Allwood, R.J.: Techniques and Applications of Expert System in The Construction Industry. Ellis Horwood Series in Civil Engineering, 1st edn. England (1989)

    Google Scholar 

  4. Lin, H.-C. K., Chen, N.-S., Sun, R.-T., Tsai, I.-H.: Usability of affective interfaces for a digital arts tutoring system. Behav. Inf. Technol. (ahead-of-print), 1–12 (2012)

    Google Scholar 

  5. Hopgood, A. A.: Intelligent Systems for Engineers and Scientists, 3rd edn. Taylor & Francis (2011)

    Google Scholar 

  6. Benbya, H., Passiante, G., Belbaly, N.A.: Corporate portal: a tool for knowledge management synchronization. Int. J. Inf. Manage. 24(3), 201–220 (2004)

    Article  Google Scholar 

  7. Puntambekar, A.: Software Engineering And Quality Assurance. Technical Publications (2010)

    Google Scholar 

  8. Law, C.C., Ngai, E.W.: ERP systems adoption: an exploratory study of the organizational factors and impacts of ERP success. Inf. Manage. 44(4), 418–432 (2007)

    Article  Google Scholar 

  9. Zhang, P., Nah, F.F.-H., Preece, J.: Guest editorial: HCI studies in management information systems. Behav. Inf. Technol. 23(3), 147–151 (2004)

    Article  Google Scholar 

  10. Edeholt, H., Löwgren, J.: Industrial design in a post-industrial society: a framework for understanding the relationship between industrial design and interaction design. In: 5th Conference European Academy of Design (2003)

    Google Scholar 

  11. Holmlid: Interaction design and service design: expanding a comparison of design disciplines. In: Nordic conference on service design and service Innovation (2009)

    Google Scholar 

  12. Cooper, A., Reimann, R., Cronin, D.: The Essentials of Interaction Design. Wiley Press, Indianapolis (2007)

    Google Scholar 

  13. Moggridge, B.: Designing Interactions. MIT Press (2007)

    Google Scholar 

  14. Albrecht, C.C., Dean, D.L., Hansen, J.V.: Marketplace and technology standards for B2B e-commerce: progress, challenges, and the state of the art. Inf. Manage. 42, 865–875 (2005)

    Article  Google Scholar 

  15. Lawson-Body, A., Limayem, M.: The impact of customer relationship management on customer loyalty: the moderating role of web site characteristics. J. Comput. Mediated Commun. 9, 4 (2004)

    Google Scholar 

  16. Julier, G.: From visual culture to design culture. Des. Issues 22, 1 (2006)

    Article  Google Scholar 

  17. Lawson-Body, A., Willoughby, L., Logossah, K.: Developing an instrument for measuring e-commerce dimensions. J. Compu. Inf. Syst. 51(2), 213 (2010)

    Google Scholar 

  18. Muylle, S., Moenert, R., Despontin, M.: The conceptualization and empirical validation of website user satisfaction. Inf. Manage. 41, 213–226 (2004)

    Article  Google Scholar 

  19. Yoo, B., Donthu, N.: Developing a scale to measure the perceived quality of an internet shopping site SiteQual. Quart. J. Electron. Commer. 2(1), 31–45 (2001)

    Google Scholar 

  20. Tyler, A.R.: Expert Systems Research Trends: Nova Science Publishers (2007)

    Google Scholar 

  21. Shu-Hsien, L.: Expert system methodologies and applications - a decade review from 1995–2004. Expert Syst. Appl. 28, 93–103 (2005)

    Article  Google Scholar 

  22. Chung, P., Hinde, C., Moonis, A.: Developments in applied artificial intelligence. In: Proceedings of 16th International Conference on Industrial and Engineering Applications of Artificial Intelligence and Expert Systems, IEA/AIE 2003, Laughborough, UK, 23–26 June. Springer (2003)

    Google Scholar 

  23. Ismail, N., Ismail, A., Atiq, R.: An overview of expert systems in pavement management. Eur. J. Sci. Res. 30, 99–1111 (2009)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculty of Management Sciences, Al-Quds Open University, Ramallah, Palestine, Israel

    Kamal Mohammed Alhendawi

  2. Ahmed Bin Mohammed, Military College, Doha, Qatar

    Ala Aldeen Al-Janabi

Authors
  1. Kamal Mohammed Alhendawi
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ala Aldeen Al-Janabi
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Ala Aldeen Al-Janabi .

Editor information

Editors and Affiliations

  1. Department of Fundamental and Applied Sciences, Universiti Teknologi Petronas, Tronoh, Perak, Malaysia

    Pandian Vasant

  2. Faculty of Electrical Engineering and Computer Science, VŠB TU Ostrava, Ostrava, Czech Republic

    Ivan Zelinka

  3. Institute of Applied Mathematics, METU, Ankara, Ankara, Turkey

    Gerhard-Wilhelm Weber

Appendix A: CLIPS Code of the Developed Expert System

Appendix A: CLIPS Code of the Developed Expert System

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Alhendawi, K.M., Al-Janabi, A.A. (2019). An Intelligent Expert System for Management Information System Failure Diagnosis. In: Vasant, P., Zelinka, I., Weber, GW. (eds) Intelligent Computing & Optimization. ICO 2018. Advances in Intelligent Systems and Computing, vol 866. Springer, Cham. https://doi.org/10.1007/978-3-030-00979-3_26

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-00979-3_26

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-00978-6

  • Online ISBN: 978-3-030-00979-3

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation