Skip to main content
SpringerLink
Log in

Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation

  • Conference paper
  • First Online:
Exploring Service Science (IESS 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 331))

Included in the following conference series:

Abstract

Fostered by technological developments, a growing tendency towards interconnectedness of people, solutions, and organizations can be observed. In close alignment to this trend, the notion of ‘ecosystems’ is becoming popular to describe a system of complex relationships between diverse actors in analogy to natural ecosystems. With growing prominence of ecosystems, a stronger need for collaboration and co-creation beyond traditional supply chain networks is arising—including co-innovation amongst a diverse set of loosely coupled partners. Research in service science and on open innovation capture the topics of collaboration in systems and joint innovation, but still, open innovation research uses to focus on mainly firm-centric aspects of distributed innovation. The service ecosystems view, adopted by service science research, provides a means for studying how the co-creation of value is performed in systems of weakly tied actors.

The purpose of this paper is to broaden the perspective of research in open innovation and to advance the understanding of open innovation in ecosystems by combining insights from service science research with the concept of open innovation. Consequently, this paper stems from four propositions that address gaps in knowledge related to the understanding of co-innovation in dynamic ecosystems of multiple actors and, thus, proposes directions for future research.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Hanna, R., Rohm, A., Crittenden, V.L.: We’re all connected: the power of the social media ecosystem. Bus. Horiz. 54, 265–273 (2011)

    Article  Google Scholar 

  2. Wong, T.Y.T., Peko, G., Sundaram, D., Piramuthu, S.: Mobile environments and innovation co-creation processes and ecosystems. Inf. Manag. 53, 336–344 (2016)

    Article  Google Scholar 

  3. Lee, I., Lee, K.: The internet of things (IoT): applications, investments, and challenges for enterprises. Bus. Horiz. 58, 431–440 (2015)

    Article  Google Scholar 

  4. Ritter, T.: A framework for analyzing interconnectedness of relationships. Ind. Mark. Manag. 29, 317–326 (2000)

    Article  Google Scholar 

  5. Seebacher, Stefan, Schüritz, Ronny: Blockchain technology as an enabler of service systems: a structured literature review. In: Za, Stefano, Drăgoicea, Monica, Cavallari, Maurizio (eds.) IESS 2017. LNBIP, vol. 279, pp. 12–23. Springer, Cham (2017)

    Chapter  Google Scholar 

  6. Porter, M.E., Heppelmann, J.E.: How smart, connected products are transforming companies. Harv. Bus. Rev. 93, 96–115 (2015)

    Google Scholar 

  7. Remneland Wikhamn, B., Wikhamn, W.: Structuring of the open innovation field. J. Technol. Manag. Innov. 8, 173–185 (2013)

    Article  Google Scholar 

  8. Moore, J.F.: Predators and prey: a new ecology of competition harvard business review. Harv. Bus. Rev. 71, 75–86 (1993)

    Google Scholar 

  9. Maglio, P.P., Spohrer, J.: Fundamentals of service science. J. Acad. Mark. Sci. 36, 18–20 (2008)

    Article  Google Scholar 

  10. Chesbrough, H.: Open Innovation: The New Imperative for Creating and Profiting from Technology. Harvard Business School Press, Boston (2003)

    Google Scholar 

  11. Vargo, S.L., Akaka, M.A.: Value cocreation and service systems (Re)formation: a service ecosystems view. Serv. Sci. 4, 207–217 (2012)

    Article  Google Scholar 

  12. Vargo, S.L., Wieland, H., Akaka, M.A.: Innovation through institutionalization: a service ecosystems perspective. Ind. Mark. Manag. 44, 63–72 (2015)

    Article  Google Scholar 

  13. Chesbrough, H.: The future of open innovation. Res. Manag. 60, 29–35 (2017)

    Google Scholar 

  14. Bogers, M., et al.: The open innovation research landscape: established perspectives and emerging themes across different. Ind. Innov. 1–49 (2017, in press)

    Google Scholar 

  15. Vargo, S.L., Maglio, P.P., Akaka, M.A.: On value and value co-creation: a service systems and service logic perspective. Eur. Manag. J. 26, 145–152 (2008)

    Article  Google Scholar 

  16. Maglio, P.P., Srinivasan, S., Kreulen, J.T., Spohrer, J.: Service systems, service scientists, SSME, and innovation. Commun. ACM. 49, 81–85 (2006)

    Article  Google Scholar 

  17. Vargo, S.L., Lusch, R.F.: Service-dominant logic: continuing the evolution. J. Acad. Mark. Sci. 36, 1–10 (2008)

    Article  Google Scholar 

  18. Lusch, R.F., Vargo, S.L.: Service-dominant logic: reactions, reflections and refinements. Mark. Theory 6, 281–288 (2006)

    Article  Google Scholar 

  19. Vargo, S.L., Lusch, R.F.: Institutions and axioms: an extension and update of service-dominant logic. J. Acad. Mark. Sci. 44, 5–23 (2016)

    Article  Google Scholar 

  20. Vargo, S.L.: Toward a transcending conceptualization of relationship: a service-dominant logic perspective. J. Bus. Ind. Mark. 24, 373–379 (2009)

    Article  Google Scholar 

  21. Vargo, S.L., Lusch, R.F.: It’s all B2B…and beyond: toward a systems perspective of the market. Ind. Mark. Manag. 40, 181–187 (2010)

    Article  Google Scholar 

  22. Koskela-Huotari, K., Edvardsson, B., Jonas, J.M., Sörhammar, D., Witell, L.: Innovation in service ecosystems: breaking, making, and maintaining institutionalized rules of resource integration. J. Bus. Res. 69, 2964–2971 (2016)

    Article  Google Scholar 

  23. Coombs, R., Miles, I.: Innovation, measurement and services: the new problematique. In: Metcalfe, J.S., Miles, I. (eds.) Innovation Systems in the Service Economy. Measurement and Case Study Analysis, pp. 85–103. Kluwer, Boston (2000)

    Chapter  Google Scholar 

  24. Koskela-Huotari, K., Siltaloppi, J., Vargo, S.L.: Designing institutional complexity to enable innovation in service ecosystems. In: 49th Hawaii International Conference on System Sciences, pp. 1596–1605 (2016)

    Google Scholar 

  25. Aal, K., Di Pietro, L., Edvardsson, B., Francesca Renzi, M., Guglielmetti Mugion, R.: Innovation in service ecosystems: an empirical study of the integration of values, brands, service systems and experience rooms. J. Serv. Manag. 27, 619–651 (2016)

    Article  Google Scholar 

  26. Archpru, M., Vargo, S.L., Wieland, H.: Extending the context of innovation: the co-creation and institutionalization of technology and markets. In: Russo-Spena, T., Nuutinen, C., Nuutinen, M. (eds.) Innovating in Practice, pp. 43–57. Springer, Cham (2017)

    Google Scholar 

  27. West, J., Salter, A., Vanhaverbeke, W., Chesbrough, H.: Open innovation: the next decade. Res. Policy 43, 805–811 (2014)

    Article  Google Scholar 

  28. Cooper, R.G.: Stage-gate systems: a new tool for managing new products. Bus. Horiz. 33, 44–54 (1990)

    Article  Google Scholar 

  29. Gassmann, O., Enkel, E.: Towards a theory of open innovation: three core process archetypes. In: R&D Management Conference, Lisbon (2004)

    Google Scholar 

  30. Haller, J., Bullinger, A., Möslein, K.: Innovation contests: an IT-based tool for innovation management. Bus. Inf. Syst. Eng. 3, 103–106 (2011)

    Article  Google Scholar 

  31. Möslein, K., Neyer, A.-K.: Open Innovation: Grundlagen, Herausforderungen, Spannungsfelder. In: Zerfaß, A., Möslein, K. (eds.) Kommunikation als Erfolgsfaktor im Innovationsmanagement. Gabler, Wiesbaden (2009)

    Google Scholar 

  32. Chesbrough, H.: Open innovation: where we’ve been and where we’re going. Res. Manag. 55, 20–27 (2012)

    Google Scholar 

  33. Chesbrough, H.: The era of open innovation. MIT Sloan Manag. Rev. 44, 35–42 (2003)

    Google Scholar 

  34. Chesbrough, H.: The governance and performance of Xerox’s technology spin-off companies. Res. Policy 32, 403–421 (2003)

    Article  Google Scholar 

  35. Laursen, K., Salter, A.: Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms. Strateg. Manag. J. 27, 131–150 (2006)

    Article  Google Scholar 

  36. Chesbrough, H., Brunswicker, S.: A fad or a phenomenon?: The adoption of open innovation practices in large firms. Res. Manag. 57, 16–25 (2015)

    Google Scholar 

  37. Randhawa, K., Wilden, R., Hohberger, J.: A bibliometric review of open innovation: setting a research Agenda. J. Prod. Innov. Manag. (2016)

    Google Scholar 

  38. Chesbrough, H., Appleyard, M.M.: Open innovation and strategy. Calif. Manag. Rev. 50, 57–76 (2007)

    Article  Google Scholar 

  39. Bogers, M., West, J.: Managing distributed innovation: strategic utilization of open and user innovation. Creat. Innov. Manag. 21, 61–75 (2012)

    Article  Google Scholar 

  40. Igartua, J.I., Garrigós, J.A., Hervas-Oliver, J.L.: How innovation management techniques support an open innovation strategy. Res. Technol. Manag. 53, 41–52 (2010)

    Article  Google Scholar 

  41. van de Vrande, V., de Jong, J.P.J., Vanhaverbeke, W., de Rochemont, M.: Open innovation in SMEs: trends, motives and management challenges. Technovation. 29, 423–437 (2009)

    Article  Google Scholar 

  42. Lichtenthaler, U., Lichtenthaler, E.: A capability-based framework for open innovation: complementing absorptive capacity. J. Manag. Stud. 46, 1315–1339 (2009)

    Article  Google Scholar 

  43. Chesbrough, H.: Open Business Models: How to Thrive in the New Innovation Landscape. Harvard Business School Press, Boston (2010)

    Google Scholar 

  44. Cohen, W.M., Levinthal, D.A.: Absorptive capacity: a new perspective on learning and innovation. Adm. Sci. Q. 35, 128–152 (1990)

    Article  Google Scholar 

  45. Teece, D.J., Pisano, G., Shuen, A.: Dynamic capabilities and strategic management. Strateg. Manag. J. 18, 509–533 (1997)

    Article  Google Scholar 

  46. Mention, A.-L.: Co-operation and co-opetition as open innovation practices in the service sector: which influence on innovation novelty? Technovation 31, 44–53 (2011)

    Article  Google Scholar 

  47. Leminen, S., Westerlund, M., Nyström, A.-G.: Living labs as open-innovation networks. Technol. Innov. Manag. Rev. 2, 6–11 (2012)

    Article  Google Scholar 

  48. Sieg, J.H., Wallin, M.W., Von Krogh, G.: Managerial challenges in open innovation: a study of innovation intermediation in the chemical industry. R&D Manag. 40, 281–291 (2010)

    Article  Google Scholar 

  49. Katzy, B., Turgut, E., Holzmann, T., Sailer, K.: Innovation intermediaries: a process view on open innovation coordination. Technol. Anal. Strateg. Manag. 25, 295–309 (2013)

    Article  Google Scholar 

  50. Mahr, D., Lievens, A.: Virtual lead user communities: drivers of knowledge creation for innovation. Res. Policy 41, 167–177 (2012)

    Article  Google Scholar 

  51. West, J., Lakhani, K.R.: Getting clear about communities in open innovation. Ind. Innov. 15, 223–231 (2008)

    Article  Google Scholar 

  52. Huizingh, E.K.R.E.: Open innovation: state of the art and future perspectives. Technovation. 31, 2–9 (2011)

    Article  Google Scholar 

  53. Oh, D.-S., Phillips, F., Park, S., Lee, E.: Innovation ecosystems: a critical examination. Technovation. 54, 1–6 (2016)

    Article  Google Scholar 

  54. Nelson, R.R.: National innovation systems: a comparative analysis. Oxford University Press, New York (1993)

    Google Scholar 

  55. Lyytinen, K., Yoo, Y., Boland, R.J.: Digital product innovation within four classes of innovation networks. Inf. Syst. J. 26, 47–75 (2015)

    Article  Google Scholar 

  56. Oxley, J.E., Sampson, R.C.: The scope and governance of international and alliances. Strateg. Manag. J. 15, 723–749 (2004)

    Article  Google Scholar 

  57. Chesbrough, H., Kim, S., Agogino, A.: Chez Panisse: building an open innovation ecosystem. Calif. Manag. Rev. 56, 144–172 (2014)

    Article  Google Scholar 

  58. Rohrbeck, R., Hölzle, K., Gemünden, H.G.: Opening up for competitive advantage–how Deutsche Telekom creates an open innovation ecosystem. R&D Manag. 39, 420–430 (2009)

    Article  Google Scholar 

  59. Isckia, T., Lescop, D.: Open Innovation within business ecosystems: a Tale from Amazon.com. Commun. Strateg. 2, 37–54 (2009)

    Google Scholar 

  60. Traitler, H., Watzke, H.J., Saguy, I.S.: Reinventing R&D in an open innovation ecosystem. J. Food Sci. 76 (2011)

    Google Scholar 

  61. Adner, R.: Match your innovation strategy to your innovation ecosystem. Harv. Bus. Rev. 84, 98–107 (2006)

    Google Scholar 

  62. Holgersson, M., Granstrand, O., Bogers, M.: The evolution of intellectual property strategy in innovation ecosystems: uncovering complementary and substitute appropriability regimes. Long Range Plann. Corrected proof (2017)

    Google Scholar 

  63. Bosch-Sijtsema, P., Bosch, J.: Aligning innovation ecosystem strategies with internal R&D. In: Proceedings of the 2014 IEEE ICMIT, Singapore, pp. 424–430 (2014)

    Google Scholar 

  64. Gawer, A., Cusumano, M.A.: Industry platforms and ecosystem innovation. J. Prod. Innov. Manag. 31, 417–433 (2014)

    Article  Google Scholar 

  65. Riedl, C., Böhmann, T., Leimester, J.M., Krcmar, H.: A framework for analysing service ecosystem capabilities to innovate. In: Proceedings of the 17th European Conference on Information Systems, Verona, Italy (2009)

    Google Scholar 

  66. Curley, M., Salmelin, B.: Open Innovation 2.0: The New Mode of Digital Innovation for Prosperity and Sustainability. Springer, Berlin (2017)

    Google Scholar 

  67. European Union: Open Innovation 2.0 Yearbook 2016. Belgium, Brussels (2016)

    Google Scholar 

  68. Curley, M., Salmelin, B.: Open Innovation 2.0: A New Paradigm. In: OISPG White Paper (2013)

    Google Scholar 

  69. Curley, M.: Twelve principles for open innovation 2.0: evolve governance structures, practices and metrics to accelerate innovation in an era of digital connectivity. Nature 533, 314–316 (2016)

    Article  Google Scholar 

  70. Chesbrough, H.: Open services innovation: rethinking your business to grow and compete in a New Era (2011)

    Google Scholar 

  71. Vargo, S.L., Lusch, R.F.: Service-dominant logic 2025. Int. J. Res. Mark. 34, 46–67 (2017)

    Article  Google Scholar 

  72. Hollebeek, L.D., Andreassen, T.W., Smith, D.L.G., Gronquist, D., Karahasanovic, A., Marquez, A.: Epilogue-service innovation actor engagement: an integrative model. J. Serv. Mark. 32, 95–100 (2018)

    Article  Google Scholar 

  73. Finsterwalder, J.: A 360-degree view of actor engagement in service co-creation. J. Retail. Consum. Serv. 40, 276–278 (2017)

    Article  Google Scholar 

  74. Alexander, M.J., Jaakkola, E., Hollebeek, L.D.: Zooming out: actor engagement beyond the dyadic. J. Serv. Manag. 29, 333–351 (2018)

    Article  Google Scholar 

  75. Selander, L., Henfridsson, O., Svahn, F.: Transforming ecosystem relationships in digital innovation. In: Proceedings of the Thirty First International Conference on Information Systems. St. Louis (2010)

    Google Scholar 

  76. Ketonen-Oksi, S.: Creating a shared narrative: the use of causal layered analysis to explore value co- creation in a novel service ecosystem. J. Futur. Res. 6 (2018)

    Google Scholar 

  77. Soe-Tsyr, D.Y., Shiou-Tian, H.: Enhancing service system design: an entity interaction pattern approach. Inf. Syst. Front. 19, 481–507 (2017)

    Article  Google Scholar 

  78. Frow, P., Mccoll-Kennedy, J.R., Payne, A.: Co-creation practices: their role in shaping a health care ecosystem. Ind. Mark. Manag. 56, 24–39 (2016)

    Article  Google Scholar 

  79. Still, K., Huhtamäki, J., Russell, M.G., Rubens, N.: Title Insights for orchestrating innovation ecosystems: the case of EIT ICT Labs and data-driven network visualisations Insights for Orchestrating Innovation Ecosystems: Case EIT ICT Labs and Data-driven Network Visualizations. Int. J. Technol. Manag. 66, 243–265 (2014)

    Article  Google Scholar 

  80. Ritala, P., Agouridas, V., Assimakopoulos, D., Gies, O.: Value creation and capture mechanisms in innovation ecosystems: a comparative case study. Int. J. Technol. Manag. 63, 244–267 (2013)

    Article  Google Scholar 

  81. Haile, N., Altmann, J.: Value creation in software service platforms. Future Gener. Comput. Syst. 55, 495–509 (2016)

    Article  Google Scholar 

  82. Wieland, H., Hartmann, N.N., Vargo, S.L.: Business models as service strategy. J. Acad. Mark. Sci. 45, 925–943 (2017)

    Article  Google Scholar 

  83. Fujita, S., Vaughan, C., Vargo, S.L.: Service ecosystem emergence from primitive actors in service dominant logic: an exploratory simulation study. In: Proceedings of the 51st Hawaii International Conference on System Sciences, Waikoloa, Hawaii, pp. 1601–1610 (2018)

    Google Scholar 

  84. Banoun, A., Dufour, L., Andiappan, M.: Evolution of a service ecosystem: longitudinal evidence from multiple shared services centers based on the economies of worth framework. J. Bus. Res. 69, 2990–2998 (2016)

    Article  Google Scholar 

  85. Di Pietro, L., Edvardsson, B., Reynoso, J., Renzi, M.F., Toni, M., Guglielmetti Mugion, R.: A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania. J. Serv. Manag. 29, 146–175 (2018)

    Article  Google Scholar 

  86. Lusch, R.F., Nambisan, S.: Service innovation: a service-dominant logic perspective. MIS Q. 39, 155–175 (2015)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Karlsruhe Institute of Technology, Karlsruhe, Germany

    Carina Benz & Stefan Seebacher

Authors
  1. Carina Benz
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Stefan Seebacher
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Carina Benz .

Editor information

Editors and Affiliations

  1. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Gerhard Satzger

  2. INESC TEC, Universidade do Porto, Porto, Portugal

    Lia Patrício

  3. Institute for Manufacturing, University of Cambridge, Cambridge, UK

    Mohamed Zaki

  4. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Niklas Kühl

  5. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Peter Hottum

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Benz, C., Seebacher, S. (2018). Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation. In: Satzger, G., Patrício, L., Zaki, M., Kühl, N., Hottum, P. (eds) Exploring Service Science. IESS 2018. Lecture Notes in Business Information Processing, vol 331. Springer, Cham. https://doi.org/10.1007/978-3-030-00713-3_9

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-00713-3_9

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-00712-6

  • Online ISBN: 978-3-030-00713-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation