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Towards Managing Smart Service Innovation: A Literature Review

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Book cover Exploring Service Science (IESS 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 331))

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Abstract

Smart services are increasingly gaining in popularity amongst diverse industries. Their special character–combining physical components, smart components, and connectivity components supported by embedded ICT and big data analytics–allows for an entirely new approach of service offering. Adopting smart services within their solution portfolio, confronts companies with challenges related to servitization and digital transformation that are not only impacting their operation, but also their innovation. Based on a literature review, this study investigates the current state of research on innovation management for smart services. Findings are conceptualized within six categories: Topics, Resources, Knowledge & Information, Processes, Principles, and Methods & Tools.

Consequently, this study consolidates existing knowledge on challenges, changes and approaches for smart service innovation in a structured manner and identifies the need as well as potential for further research in this field.

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Authors and Affiliations

  1. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology (KIT), Karlsruhe, Germany

    Caroline Götz, Sophie Hohler & Carina Benz

Authors
  1. Caroline Götz
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  2. Sophie Hohler
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  3. Carina Benz
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Corresponding author

Correspondence to Caroline Götz .

Editor information

Editors and Affiliations

  1. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Gerhard Satzger

  2. INESC TEC, Universidade do Porto, Porto, Portugal

    Lia Patrício

  3. Institute for Manufacturing, University of Cambridge, Cambridge, UK

    Mohamed Zaki

  4. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Niklas Kühl

  5. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Peter Hottum

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Götz, C., Hohler, S., Benz, C. (2018). Towards Managing Smart Service Innovation: A Literature Review. In: Satzger, G., Patrício, L., Zaki, M., Kühl, N., Hottum, P. (eds) Exploring Service Science. IESS 2018. Lecture Notes in Business Information Processing, vol 331. Springer, Cham. https://doi.org/10.1007/978-3-030-00713-3_8

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  • DOI: https://doi.org/10.1007/978-3-030-00713-3_8

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-00712-6

  • Online ISBN: 978-3-030-00713-3

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