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From Data to Service Intelligence: Exploring Public Safety as a Service

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Exploring Service Science (IESS 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 331))

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Abstract

This paper describes an exploration process aligned with the core domain of Service Science inside a critical sector of Society, aiming at developing City in a sustainable, responsible, inclusive way. The paper focuses on defining the Public Safety as a Service concept in an inclusive and responsible value co-creation urban design vision for liveable cities. It explains how service intelligence can act on immaterial artefacts to transform data into information to generate value co-creation processes whose outcomes are applied to the evolution of knowledge in public safety services. Public safety is approached within a service ecosystem perspective, following the global targets of the Sendai Framework for Disaster Risk Reduction as an application perspective. Managerial implication are approached from two perspectives: establishment of governance principles with the help of Elinor Ostrom’s works, and a Viable Systems Approach on the response to disasters operating rules.

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Author information

Authors and Affiliations

  1. Faculty of Automatic Control and Computers, University Politehnica of Bucharest, Splaiul Independenţei 313, 060042, Bucharest, Romania

    Monica Drăgoicea & Virginia Ecaterina Oltean

  2. Superior Institute for Public Health, USJ Lebanon, Beirut, Lebanon

    Nabil Georges Badr

  3. Faculty of Engineering, University of Porto, Rua Dr. Roberto Frias, 4200-465, Porto, Portugal

    João Falcão e Cunha

Authors
  1. Monica Drăgoicea
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  2. Nabil Georges Badr
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  3. João Falcão e Cunha
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  4. Virginia Ecaterina Oltean
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Corresponding author

Correspondence to Monica Drăgoicea .

Editor information

Editors and Affiliations

  1. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Gerhard Satzger

  2. INESC TEC, Universidade do Porto, Porto, Portugal

    Lia Patrício

  3. Institute for Manufacturing, University of Cambridge, Cambridge, UK

    Mohamed Zaki

  4. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Niklas Kühl

  5. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Peter Hottum

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Drăgoicea, M., Badr, N.G., Falcão e Cunha, J., Oltean, V.E. (2018). From Data to Service Intelligence: Exploring Public Safety as a Service. In: Satzger, G., Patrício, L., Zaki, M., Kühl, N., Hottum, P. (eds) Exploring Service Science. IESS 2018. Lecture Notes in Business Information Processing, vol 331. Springer, Cham. https://doi.org/10.1007/978-3-030-00713-3_26

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  • DOI: https://doi.org/10.1007/978-3-030-00713-3_26

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