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Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems

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Exploring Service Science (IESS 2018)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 331))

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Abstract

This qualitative study explores the widely recognized role of the informal caregivers (ICGs) as key co-producers in the delivery of effective and sustainable healthcare systems. The central argument is that to enhance the quality of care in non-clinical settings and the healthcare ecosystem as a whole, developers of Health Information Technology (HIT) need to harness the knowledge and experiences of the ICGs to better align their products to practice. The paper has two aims: to improve the understandability of informal caregivers’ role in non-traditional healthcare settings, and to identify and formulate valuable guidelines for the development of “fit-for-use” HIT solutions that acknowledge the needs of the ICGs.

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Author information

Authors and Affiliations

  1. Higher Institute for Public Health, USJ, Beirut, Lebanon

    Nabil Georges Badr

  2. Università degli Studi di Milano, Milan, Italy

    Maddalena Sorrentino

  3. Università Telematica Internazionale Uninettuno, Rome, Italy

    Marco De Marco

Authors
  1. Nabil Georges Badr
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  2. Maddalena Sorrentino
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  3. Marco De Marco
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Corresponding author

Correspondence to Nabil Georges Badr .

Editor information

Editors and Affiliations

  1. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Gerhard Satzger

  2. INESC TEC, Universidade do Porto, Porto, Portugal

    Lia Patrício

  3. Institute for Manufacturing, University of Cambridge, Cambridge, UK

    Mohamed Zaki

  4. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Niklas Kühl

  5. Karlsruhe Service Research Institute (KSRI), Karlsruhe Institute of Technology, Karlsruhe, Germany

    Peter Hottum

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Badr, N.G., Sorrentino, M., De Marco, M. (2018). Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems. In: Satzger, G., Patrício, L., Zaki, M., Kühl, N., Hottum, P. (eds) Exploring Service Science. IESS 2018. Lecture Notes in Business Information Processing, vol 331. Springer, Cham. https://doi.org/10.1007/978-3-030-00713-3_24

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  • DOI: https://doi.org/10.1007/978-3-030-00713-3_24

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