Abstract
Many manufacturers are shifting focus for different reasons from being providers of mainly physical products to providing increased services in their customer offerings. Traditionally, the focus of manufacturing companies has been more on product development than service development; this is one reason why it is important for Product/Service Systems (PSS) developers to meet others who understand this situation. This chapter describes challenges large PSS providers in Sweden are facing, and how these can be explored and discussed within a PSS company–academia network setting. It is concluded that during the three first years of network meetings, this approach has been a success. In addition, the experiences gained from participation in this network have resulted in recommendations for PSS providers and researchers thinking of starting up similar networks and/or building ones has already begun.
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Sundin, E., Ölundh Sandström, G., Lindahl, M., Öhrwall Rönnbäck, A. (2009). Using Company–Academia Networks for Improving Product/Service Systems at Large Companies. In: Sakao, T., Lindahl, M. (eds) Introduction to Product/Service-System Design. Springer, London. https://doi.org/10.1007/978-1-84882-909-1_9
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DOI: https://doi.org/10.1007/978-1-84882-909-1_9
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