Abstract
In this chapter, a systematic method to generate design concepts of integrated product-service offerings, or Product/Service-Systems (PSS), is proposed. This method uses formal PSS modelling and reasoning facilities of a service CAD tool. Such a formal modelling method and reasoning facilities are crucial to overcome the limitations of existing tools and methods to support PSS design, in reflecting research findings about the PSS concept, in representing design information, and in supporting systematic design. The method is applied to concept generation of product-service offerings in the health care service industry from the perspective of medical instrument manufacturers. Possibility and limitation of the method in finding explicit relation between service receivers (e.g., patients, instrument operators) and the manufacturers, in dealing with interrelations among the generated offerings within a concept, in presenting and understanding a concept as a whole (by designers), and in separating design tasks to improve the quality of concepts and productivity of the design process, are analyzed. This chapter is prepared not only for potential users and developers of such modelling methods and tools, but also designers of service-oriented business models in industry to organize and utilize their product-service information.
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Komoto, H., Tomiyama, T. (2009). Systematic Generation of PSS Concepts Using a Service CAD Tool. In: Sakao, T., Lindahl, M. (eds) Introduction to Product/Service-System Design. Springer, London. https://doi.org/10.1007/978-1-84882-909-1_4
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DOI: https://doi.org/10.1007/978-1-84882-909-1_4
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