Abstract
This chapter discusses the systems, activities, and challenges associated with daily operation of large IP/MPLS networks. Specifically, this chapter focuses on detecting, troubleshooting, and resolving faults and performance events. It highlights how network performance and health is managed over time, with emphasis on the application and challenges of exploratory data mining in this context. And finally, the chapter explores planned maintenance; the activities that operations personnel perform as part of the continued operations, evolution, and growth of large IP/MPLS networks.
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Notes
- 1.
Note that although root cause analysis is a term often used by event management system vendors, we prefer to use the term “event correlation” here, as root cause more generally implies a far more detailed explanation than can be provided by event management systems. More details are provided later in this chapter.
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Acknowledgements
The authors thank the AT&T network and service operations teams for invaluable collaborations with us, their Research partners, over the years. In particular, we thank Bobbi Bailey, Heather Robinett, and Joanne Emmons (AT&T) for detailed discussions related to this chapter and beyond. Finally, we acknowledge Stuart Mackie from EMC, for discussions regarding alarm correlation.
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Yates, J.M., Ge, Z. (2010). Network Management: Fault Management, Performance Management, and Planned Maintenance. In: Kalmanek, C., Misra, S., Yang, Y. (eds) Guide to Reliable Internet Services and Applications. Computer Communications and Networks. Springer, London. https://doi.org/10.1007/978-1-84882-828-5_12
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