Quality Management Systems and Statistical Quality Control
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Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations... Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives (EN ISO 9000:2006 Quality management systems – fundamentals and vocabulary). Nowadays, user and consumer assume their own choices regarding very important competitive factors such as quality of product, production process, and production system. Users and consumers start making their choices when they feel they are able to value and compare firms with high quality standards by themselves. This chapter introduces the reader to the main problems concerning management and control of a quality system and also the main supporting decision measures and tools for so-called statistical quality control (SQC) and Six Sigma.
KeywordsControl Chart Control Limit Capability Analysis Capability Index Quality Management System
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