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Warranty and Maintenance

  • Chapter
Handbook of Maintenance Management and Engineering

Abstract

Businesses use equipment to deliver their outputs (products and/or services) and individuals use consumer products to satisfy their personal needs and provide entertainment. Both types of item are getting more complex due to rapid advances in technology and to the increasing expectations of customers (businesses and individuals). These customers need to be assured that the items will perform satisfactorily over their useful lives and one way of providing this assurance is through a product warranty. Most countries have either enacted or are in the process of enacting stricter warranty legislation to protect customers’ interests. Manufacturers are required to rectify all failures that occur over the warranty period and this is referred to as warranty servicing. Warranty servicing results in additional costs to the manufacturer and it has been reported in the literature that these costs can vary between 2% and 10% of an item’s sale price depending on the product and manufacturer.

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Author information

Authors and Affiliations

  1. The University of Queensland, Brisbane, Australia

    D. N. P. Murthy

  2. University of Abertay Dundee, Dundee, UK

    Nat Jack

Authors
  1. D. N. P. Murthy
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  2. Nat Jack
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Editor information

Editors and Affiliations

  1. Department of Systems Engineering, King Fahd University of Petroleum & Minerals (KFUPM), 31261, Dhahran, Saudi Arabia

    Mohamed Ben-Daya  & Salih O. Duffuaa  & 

  2. University of Management and Technology, C-2 Johar Town, 54600, Lahore, Pakistan

    Abdul Raouf

  3. Mirce Akademy, Longbrook Street, EX4 6AP, Exeter, UK

    Jezdimir Knezevic

  4. Faculté de Sciences et de Génie, Département de Génie Mécanique, Université Laval, 1314E Pavillon Adrien-Pouliot, G1K 7P4, Sainte-Foy, QC, Canada

    Daoud Ait-Kadi

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© 2009 Springer-Verlag London Limited

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Murthy, D., Jack, N. (2009). Warranty and Maintenance. In: Ben-Daya, M., Duffuaa, S., Raouf, A., Knezevic, J., Ait-Kadi, D. (eds) Handbook of Maintenance Management and Engineering. Springer, London. https://doi.org/10.1007/978-1-84882-472-0_18

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  • DOI: https://doi.org/10.1007/978-1-84882-472-0_18

  • Publisher Name: Springer, London

  • Print ISBN: 978-1-84882-471-3

  • Online ISBN: 978-1-84882-472-0

  • eBook Packages: EngineeringEngineering (R0)

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