Abstract
In an evolving business environment, many organizations are changing their product offering from the supply of predominantly physical goods to the delivery of product-service systems. The resulting need to support both physical goods and associated services throughout their lifecycles has a number of implications. This paper focuses on the changing requirements of engineering information systems caused by the need to represent both physical goods and associated services. Key characteristics that differentiate service offerings from physical goods are surveyed. The impact of these characteristics on the design of the engineering information systems that facilitate the delivery of product-service systems are outlined. The research reported in this paper draws together theories from engineering product definition and service blueprinting approaches that have traditionally been used to capture service products in the hospitality and financial sectors. Early results from the use of the service blueprinting method in defining technical services are presented and approaches to integrating product and service definitions are explored.
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Kundu, S., McKay, A., de Pennington, A., Moss, N., Chapman, N. (2007). Implications for Engineering Information Systems Design in the Product-service Paradigm. In: Takata, S., Umeda, Y. (eds) Advances in Life Cycle Engineering for Sustainable Manufacturing Businesses. Springer, London. https://doi.org/10.1007/978-1-84628-935-4_29
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DOI: https://doi.org/10.1007/978-1-84628-935-4_29
Publisher Name: Springer, London
Print ISBN: 978-1-84628-934-7
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