Abstract
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At the beginning of the call, say: who you are, who you work for, why you are calling, and who you want to speak to.
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Check you are speaking to the right person.
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Take notes. Use these notes to make summaries during and at the end of the call, and in the follow-up email.
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Email the interlocutor with a summary.
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Making a call: Summary
Making a call: Summary
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At the beginning of the call, say: who you are, who you work for, why you are calling, and who you want to speak to.
-
Check you are speaking to the right person.
-
Take notes. Use these notes to make summaries during and at the end of the call, and in the follow-up email.
-
Email the interlocutor with a summary.
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Wallwork, A. (2014). MAKING A CALL. In: Telephone and Helpdesk Skills. Guides to Professional English. Springer, New York, NY. https://doi.org/10.1007/978-1-4939-0638-3_2
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DOI: https://doi.org/10.1007/978-1-4939-0638-3_2
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Publisher Name: Springer, New York, NY
Print ISBN: 978-1-4939-0637-6
Online ISBN: 978-1-4939-0638-3
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