This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Author information
Authors and Affiliations
Corresponding author
Participating in audio and video conferences: Summary
Participating in audio and video conferences: Summary
-
An audio call requires specific planning in order to think of strategies to compensate for the fact that you cannot see the other participants.
-
Before the call, find out about the purpose, topic, who will be there, why you are there, what you will be expected to say. Then write down and practise the key sentences that you will need to say during the call.
-
Predict what questions you will be asked, and prepare answers.
-
Introduce yourself slowly and clearly: name, office.
-
Don’t be afraid to say that there are sound problems, or that your English is not as good as the other participants.
-
Constantly check that you have understood by asking questions or making mini summaries (provided of course that there are not too many people on the call).
-
Use messaging systems to ask for / make clarifications.
Rights and permissions
Copyright information
© 2014 Springer Science+Business Media New York
About this chapter
Cite this chapter
Wallwork, A. (2014). PARTICIPATING IN AUDIO AND VIDEO CONFERENCE CALLS. In: Telephone and Helpdesk Skills. Guides to Professional English. Springer, New York, NY. https://doi.org/10.1007/978-1-4939-0638-3_13
Download citation
DOI: https://doi.org/10.1007/978-1-4939-0638-3_13
Published:
Publisher Name: Springer, New York, NY
Print ISBN: 978-1-4939-0637-6
Online ISBN: 978-1-4939-0638-3
eBook Packages: Business and EconomicsBusiness and Management (R0)