Abstract
Think about the following.
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What is the goal of my email / letter?
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Who is my recipient?
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What is their position in the company hierarchy? How formal do I need to be?
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How busy will my recipient be? How can I get his / her attention?
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What does my recipient already know about the topic of my email?
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What is the minimum amount of information that my recipient needs in order to give me the response I want?
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Why should my recipient do what I want him / her to do?
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What is my recipient’s response likely to be?
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Wallwork, A. (2014). PLANNING AND STRUCTURING AN EMAIL OR LETTER, AVOIDING MISTAKES IN YOUR ENGLISH. In: Email and Commercial Correspondence. Guides to Professional English. Springer, New York, NY. https://doi.org/10.1007/978-1-4939-0635-2_14
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DOI: https://doi.org/10.1007/978-1-4939-0635-2_14
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