Abstract
As it has in all areas of today’s business environment, the application of information technology has caused a revolution in the concept and practice of supply chain management (SCM). Many areas impacted by the computer have already been discussed in previous chapters: integration of the operating functions of the enterprise, e-commerce solutions accelerating ordering processes and shrinking delivery times to customers, Internet and electronic data interchange (EDI) applications providing connectivity between companies, planning systems that facilitate channel inventory management, simulation programs eliminating the guesswork involved in transportation routing and scheduling, and many others. The use and robustness of such computerized tools are only expected to grow, changing the way companies have traditionally serviced their customers and how they communicate with supply channel partners.
The original version of this chapter was revised. An erratum to this chapter can be found at https://doi.org/10.1007/978-1-4899-7578-2_16
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References
Laney, Doug. 2013. Infonomics: The new economics of information. Financial Times, 12 Sept 2013 found at http://www.ft.com/cms/s/0/205ddf5c-1bf0-11e3-b678-00144feab7de.html.
Some of the concepts in this section are abstracted from Ross, David Frederick. 2011. Introduction to supply chain management technologies, 2nd ed, 37–41. Boca Raton: CRC Press.
The term “computer” is used here in its widest possible definition and includes everything from personal digital assistants (PDA), to notebooks, tablets, smart-phones, and desktops, to minicomputers, mainframe computers, and supercomputers.
See the discussion in Zuboff, Shoshana. 1988. In the age of the smart machine, 10. New York: Basic Books.
Ibid., 9.
Ibid., 10.
The debate about the impact of information technology is by no means dead. In a revealing study produced by the Pew Research Center, termed The Internet of Things Will Thrive by 2025, (May 2014), states that the rise of embedded and wearable computing will bring the next revolution in digital technology. Experts felt that the upsides are enhanced health, convenience, productivity, safety, and vastly more useful information for people and organizations. The downsides were also listed as challenges to personal privacy, over-hyped expectations, and tech complexity that will frustrate and render us immobile.
Parts of this section have been adapted from Ross, Introduction to supply chain management technologies, 41–53.
For a detailed discussion of database management concepts see Haag, Stephen, Paige Baltzan, and Amy Philips. 2006. Business driven technology, 61–66. New York: McGraw-Hill-Irwin.
These four points have been adapted from the IBM Whitepaper “The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage” found at ftp://ftp.software.ibm.com/software/data/pubs/papers/info-agenda-wp.pdf.
Ibid.
There are many descriptions of what constitutes an effective enterprise business system. One of the earliest and most important is Wight, Oliver W. 1982. Manufacturing resource planning: MRPII, 100–106. Essex Junction: Oliver Wight Limited Publications, Inc.
This list is adapted from IBM’s cloud offering appearing in Ward, Thomas, and Vasanthi Gopal. 2014. How they did it: Moving IBM’s smarter supply chain to the cloud. Supply Chain Management Review 18(2): 29.
References for this section are Bentz, Brooks. 2014. Supply chain control towers help organizations respond to new pressures. Supply Chain Management Review 18(4): 34–39 and Capgemini Consulting. 2015. Global supply chain control towers, accessed http://www.capgemini-consulting.com/resource-file-access/resource/pdf/Global_Supply_Chain_Control_Towers.pdf.
These four points are derived from Haag, Stephan et al., 120–121.
This figure is adapted from Ross, Introduction to supply chain management technologies, 85.
Trebilcock, Bob. 2014. Top 20 supply chain management software suppliers. Modern Materials Handling 69(7): 28–33.
Porter, Michael E., and Victor E. Millar. 1985. How information gives you competitive advantage. Harvard Business Review 63(4): 148–152.
This figure is adapted and updated from Gopal, Christopher, and Harold Cypress. 1993. Integrated distribution management, 153. Homewood: Business One Irwin.
Trebilcock, Bob. 2014. Top 20 supply chain management software suppliers. Modern Materials Handling 69(7): 28.
Chaffey, Dave. 2007. E-business and E-commerce management, 573. New York: Prentice Hall.
Further discussion of these four models is found in Haag, Stephen et al., 310–319.
For a more in depth analysis of the evolution of Internet business see Ross, Introduction to supply chain management technologies, 95–109.
These benefits have been summarized from Ibid., 108–109.
Chopra, Sunil, and Peter Meindl. 2010. Supply chain management: Strategy, planning, and operation, 4th ed, 86–99. Boston: Prentice Hall.
Panorama Consulting Solutions. 2014. 2014 ERP report, 3. Denver: Panorama Consulting Group. For link see http://Panorama-Consulting.com/resource-center/2014-erp-report/.
Walton, Richard E. 1989. Up and running: Integrating information technology and the organization, 205–218. Boston: Harvard Business School Press.
The section is based on Ross, Introduction to supply chain management technologies, 356–381.
Walton, Richard E. 1989. Up and running: Integrating information technology and the organization, 154–155. Boston: Harvard Business School Press.
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Ross, D.F. (2015). Information Technology and Supply Chain Management. In: Distribution Planning and Control. Springer, New York, NY. https://doi.org/10.1007/978-1-4899-7578-2_15
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