Abstract
Now we come to the final chapter in Part One of this book. From what has been stated earlier you may well believe that if all the actions and procedures mentioned in previous units have been adhered to, why is there a need for after-sales quality? Sadly no matter how good the system, defective designs, products or services may well be delivered and they will be costly to the producer — both in direct costs and loss of reputation, but a system will have to be evolved which minimizes the problems to the customer after delivery.
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© 1993 Michael J. Fox
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Fox, M.J. (1993). After-sales quality. In: Quality Assurance Management. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-7140-1_6
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DOI: https://doi.org/10.1007/978-1-4899-7140-1_6
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-412-46790-5
Online ISBN: 978-1-4899-7140-1
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