Abstract
Senior management evaluate all issues in terms of costs and revenue, so if quality issues are not presented in monetary terms they will not receive their due attention and commitment to action.
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© 1993 Michael J. Fox
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Fox, M.J. (1993). Ways of looking at quality-related costs. In: Quality Assurance Management. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-7140-1_23
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DOI: https://doi.org/10.1007/978-1-4899-7140-1_23
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-412-46790-5
Online ISBN: 978-1-4899-7140-1
eBook Packages: Springer Book Archive