Abstract
Everyone likes to be judged on performance, not looks, personality, manners, who they know or where they trained. Discourage sexist, racist and ageist language.
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References
Equal Opportunities Commission (1991) Equality Management: Women’s Employment in the NHS, Equal Opportunities Commission, Manchester.
NHS Management Executive. Ethnic Minority Staff in the NHS: A Programme of Action, EL(94)12, Department of Health, Leeds.
Industrial Society, Communications Skills Guide, Industrial Society, Birmingham.
Blanchard, K. and Johnson, S. (1989) The One Minute Manager, Fontana/Collins, Glasgow.
Further reading
Croner’s Employment Law Staff Editorial Department (1985) Owner’s Guide to Fair Dismissal, 2nd edn., Croner Publications, New Maiden, England.
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© 1994 Denise Barnett and Nan Kemp
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Barnett, D., Kemp, N. (1994). F. In: The A–Z of Applied Quality. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-7100-5_6
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DOI: https://doi.org/10.1007/978-1-4899-7100-5_6
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-412-56930-2
Online ISBN: 978-1-4899-7100-5
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