Abstract
Plan to spend one morning or afternoon each week working in a clinical area in order to talk with the clients but mainly to listen. The modern manager examines the system from the inside in order to identify the irritations of the organization and how they affect the patients and staff. A regular spell on night duty will complete the picture where a 24-hour service is offered.
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Further reading
Fitzgerald, M. (1989) Will ye no come back? Nursing Times, 85, 24, 54–55.
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© 1994 Denise Barnett and Nan Kemp
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Barnett, D., Kemp, N. (1994). K. In: The A–Z of Applied Quality. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-7100-5_11
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DOI: https://doi.org/10.1007/978-1-4899-7100-5_11
Publisher Name: Springer, Boston, MA
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Online ISBN: 978-1-4899-7100-5
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