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Improving patients’ understanding, recall, satisfaction and compliance

  • Chapter
Health Psychology

Abstract

This chapter will examine some of the problems involved in giving information to patients. It will be shown that, in general, patients want information about their condition and their treatment but many feel that they are not told enough, many do not understand what they are told, and many do not remember what is said. If it is accepted that patients should be adequately informed, this is clearly a state of affairs which needs to be remedied. It is also likely that patients’ compliance with advice and the speed and ease of recovery from illness are adversely affected by lack of information.

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  1. Philip Ley
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  1. Organization Consultant, Sheppard Moscow Ltd, Chislehurst, Kent, UK

    Annabel K. Broome

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Ley, P. (1989). Improving patients’ understanding, recall, satisfaction and compliance. In: Broome, A.K. (eds) Health Psychology. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-3228-0_5

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