A Systemic Framework for Sustainability of Performance in Operations Management

  • Alan Fowler


Contemporary Operations Management, whether in the manufacturing or service sectors, is ultimately concerned with the processing of input resources to create value-added outputs. Its performance is ultimately measured in terms of cost, quality, variety and delivery. At its highest level a systemic perspective of Operations may be depicted as shown in Figure 1. Operations is thereby seen to be located in the primary value-chain, at the core of the business, and is potentially subject to several uncontrolled external disturbances arising from the business environment. The role of strategic objective formulation and its associated control implications are also presented schematically in Figure 2.


Supply Chain Management Operation Management Original Equipment Manufacturer Lean Production Functional Boundary 
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Copyright information

© Springer Science+Business Media New York 1997

Authors and Affiliations

  • Alan Fowler
    • 1
  1. 1.Department of Management StudiesUniversity of Newcastle Upon TyneUK

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