Turning Silk Purses into Sows’ Ears
This paper describes lessons learned from research into team behavior and the interpersonal roots of accidents and incidents in aviation. This research has led to the development of training programs, known as Crew Resource Management, that are mandated for flight crews worldwide. Approaches to developing similar programs for medical personnel working in operating and emergency rooms are described.
KeywordsHuman Factor Flight Crew Crew Resource Management Team Behavior Integrate Human Factor
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