Abstract
Dynamics 365 CE can be used by organizations as a system to run any part of their business concerning customer engagement. This can be done through the use of all or a combination of the apps that are available or by using extensions and customizations. Users create new data and update existing data through the continued use of the application, which creates a large store of transactional data over time. This data provides intelligence to the organization through quantitative and qualitative means. The data can indicate if a company is meeting sales targets and customer service SLAs and can be used to provide insights into trends of how services or products are being used. Data is a large source of potential insight for organizations to help improve their service, maintain their customers, and provide the direction of a company’s future.
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© 2020 Sarah Critchley
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Critchley, S. (2020). Reporting: Views, Charts, and Dashboards. In: Dynamics 365 Essentials. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-5911-5_10
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DOI: https://doi.org/10.1007/978-1-4842-5911-5_10
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-5910-8
Online ISBN: 978-1-4842-5911-5
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