Abstract
By now, I’m hoping I’ve convinced you on the argument of why accessibility and inclusion are essential. And we’ve covered what each platform is capable of and why. But when and how should you use each of the tools Google and Apple have created for you? In this chapter, we’ll discuss some of the techniques you can use to improve your app’s experience for different people. In no specific order, we’ll cover different groups of people and discuss some of the ways you can make your app more inclusive. We’ll combine elements of graphic design, service design, and mobile programming.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
“How to write in plain English”, The Plain English Campaign. http://www.plainenglish.co.uk/how-to-write-in-plain-english.html. Accessed 20th November 2019.
- 2.
“Types of Dark Pattern”, Dark Patterns. https://www.darkpatterns.org/types-of-dark-pattern. Accessed November 20, 2019.
- 3.
Mathur, Arunesh et al. “Dark Patterns at Scale.” Proceedings of the ACM on Human-Computer Interaction 3.CSCW (2019). https://arxiv.org/pdf/1907.07032.pdf.
- 4.
Price, Catherine. “Putting Down Your Phone May Help You Live Longer”. The New York Times, April 24, 2019. www.nytimes.com/2019/04/24/well/mind/putting-down-your-phone-may-help-you-live-longer.html.
- 5.
Roose, Kevin, “Do Not Disturb: How I Ditched My Phone and Unbroke My Brain”. The New York Times, February 23, 2019. https://www.nytimes.com/2019/02/23/business/cell-phone-addiction.html
- 6.
Jones, Eleanor, “5 ways your phone is affecting your anxiety”. Cosmopolitan, February 14, 2018. www.cosmopolitan.com/uk/body/health/a17851630/mobile-phone-affecting-anxiety-mental-health/
- 7.
Plato, “Phaedrus”. Athens, 360BCE. http://classics.mit.edu/Plato/phaedrus.html
- 8.
Noë, Beryl et al. “Identifying Indicators of Smartphone Addiction Through User-App Interaction”. Computers in Human Behavior, Vol 99. October 2019, pp 56-65. www.sciencedirect.com/science/article/pii/S0747563219301712
- 9.
Bélanger, Richard E. et al. “A U-Shaped Association Between Intensity of Internet Use and Adolescent Health”. Pediatrics, vol. 127, no 2. February 2011. https://pediatrics.aappublications.org/content/127/2/e330
- 10.
Noë, “Identifying Indicators of Smartphone Addiction Through User-App Interaction”
- 11.
“Highlight Where People Are”, Design Patterns for Mental Health. Accessed November 20, 2019. www.designpatternsformentalhealth.org/pattern-library/highlight-where-people-are
- 12.
“Monzo: Designing good mental health into the way we bank”, Design Council. Accessed 20 November 2019. www.designcouncil.org.uk/news-opinion/monzo-designing-good-mental-health-way-we-bank
- 13.
“Monzo: Designing good mental health into the way we bank”, Design Council.
- 14.
“Positive Update”, Design Patterns for Mental Health. Accessed 20 November 2019. www.designpatternsformentalhealth.org/pattern-library/positive-update
- 15.
“No Strings Attached”, Design Patterns for Mental Health. Accessed 20th November 2019. www.designpatternsformentalhealth.org/pattern-library/no-strings-attached
- 16.
“Immediate Support”, Design Patterns for Mental Health. Accessed 20th November 2019. www.designpatternsformentalhealth.org/pattern-library/immediate-support
- 17.
Noë, “Identifying Indicators of Smartphone Addiction Through User-App Interaction”
- 18.
Richard H. Thaler, Cass R. Sunstein. “Nudge: Improving Decisions About Health, Wealth, and Happiness.” 2009.
- 19.
Brownlee, John, “Designing An App For People With Severe Mental Illness.” Fast Company, March 17, 2016. www.fastcompany.com/3057872/designing-an-app-for-people-with-severe-mental-illness
- 20.
Draycott, Richard, “Gamification is the key to Duolingo success says product manager Gilani at Canvas conference”. The Drum, October 26, 2016. www.thedrum.com/news/2017/10/26/gamification-the-key-duolingo-success-says-product-manager-gilani-canvas-conference
- 21.
Noë, “Identifying Indicators of Smartphone Addiction Through User-App Interaction.”
- 22.
“Locked Out: The Smartphone Deficit”, Citizens Advice Scotland. August 2018. www.cas.org.uk/publications/locked-out-smartphone-deficit
- 23.
John, Evan., Thomas, Greg., and Touchet, Anel. “The Disability Price Tag 2019“ February 2019. www.scope.org.uk/campaigns/extra-costs/disability-price-tag/
- 24.
“Persons with a Disability: Labor Force Characteristics Summary” US Bureau of Labor. February 26, 2019. Statistics. www.bls.gov/news.release/disabl.nr0.htm
- 25.
“Lloyds Bank UK Consumer Digital Index 2018” Lloyds Bank. May 2018. https://www.lloydsbank.com/assets/media/pdfs/banking_with_us/whats-happening/LB-Consumer-Digital-Index-2018-Report.pdf
- 26.
“Essential digital skills framework,” Department for Education. April 23, 2019. www.gov.uk/government/publications/essential-digital-skills-framework/essential-digital-skills-framework
- 27.
“Lloyds Bank UK Consumer Digital Index 2018” Lloyds Bank.
- 28.
van Gemert, Vasilis, “Exclusive Design”. Accessed November 20, 2019. https://exclusive-design.vasilis.nl
- 29.
“Lloyds Bank UK Consumer Digital Index 2018” Lloyds Bank.
- 30.
“Ageing”, United Nations. Accessed November 20, 2019. www.un.org/en/sections/issues-depth/ageing/
- 31.
Hassanein, Rokia. “New Study Reveals Shocking Rates of Attempted Suicide Among Trans Adolescents.” Human Rights Campaign. September 12, 2018. www.hrc.org/blog/new-study-reveals-shocking-rates-of-attempted-suicide-among-trans-adolescen
- 32.
Hostetter, Chelsea. “Designing for All Genders”, The Pronoun Project. March 4, 2018. thepronounproject.com/blog/2018/3/4/designing-for-all-genders
- 33.
Mccormick, Joseph. “Egyptian police use Grindr to lure gay men to hotel rooms”, Pink News. October 29, 2017. www.pinknews.co.uk/2017/10/29/egyptian-police-use-grindr-to-lure-gay-men-to-hotel-rooms/
- 34.
“Stephen Port: Serial killer guilty of murdering four men”, BBC News. November 23, 2016www.bbc.co.uk/news/uk-england-38077859
- 35.
Clifton, Anna Marie. Twitter post. October 22, 2016. https://twitter.com/TweetAnnaMarie/status/789957313649967104
- 36.
Nine. Twitter post. October 4, 2016. https://twitter.com/supernowoczesna/status/790359673702457344
- 37.
Lucker, John, L. et al. “An Examination of the Evidence-Based Literacy Research in Deaf Education” American Annals of the Deaf, vol 150, no 5. 2005/2005. www.uv.es/infabra/Luckner%202005%2006%20AN%20EXAMINATION%20OF%20THE%20EVIDENCE-BASED.pdf
- 38.
- 39.
Downloadable for Mac or PC at https://developer.paciellogroup.com/resources/contrastanalyser/.
- 40.
Hern, Alex. “FaceApp forced to pull ‘racist’ filters that allow ‘digital blackface’”. The Guardian, August 10, 2017. www.theguardian.com/technology/2017/aug/10/faceapp-forced-to-pull-racist-filters-digital-blackface
- 41.
Lomas, Natasha. “FaceApp apologizes for building a racist AI” Tech Crunch, April 25, 2017. https://techcrunch.com/2017/04/25/faceapp-apologises-for-building-a-racist-ai/
- 42.
Liptak, Adam. “Sent to Prison by a Software Program’s Secret Algorithms”. The New York Times. May 1, 2017. www.nytimes.com/2017/05/01/us/politics/sent-to-prison-by-a-software-programs-secret-algorithms.html
- 43.
“New American Community Survey Statistics for Income, Poverty and Health Insurance Available for States and Local Areas”, United States Census Bureau. September 14, 2017. www.census.gov/newsroom/press-releases/2017/acs-single-year.html
- 44.
- 45.
- 46.
- 47.
- 48.
- 49.
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2020 Rob Whitaker
About this chapter
Cite this chapter
Whitaker, R. (2020). Making Your App Inclusive. In: Developing Inclusive Mobile Apps. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-5814-9_12
Download citation
DOI: https://doi.org/10.1007/978-1-4842-5814-9_12
Published:
Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-5813-2
Online ISBN: 978-1-4842-5814-9
eBook Packages: Professional and Applied ComputingApress Access BooksProfessional and Applied Computing (R0)