Abstract
Providing IT support can be a hugely complex business; it’s not something to be undertaken lightly, as it can be very involved and hugely technical and require both focus and skill. This means then that having the end user help you with the process, and perhaps even fixing problems themselves, would be the last resort.
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© 2019 Mike Halsey
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Halsey, M. (2019). Helping Your Users to Help You. In: The IT Support Handbook. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-5133-1_18
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DOI: https://doi.org/10.1007/978-1-4842-5133-1_18
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-5132-4
Online ISBN: 978-1-4842-5133-1
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