Abstract
Being able to support computer users locally can be a godsend. They can give you valuable information, point at things that aren’t working, and be reactive when you think of something else to ask, and you can show them what went wrong so that in the future they can either fix a recurrence themselves or, better still, prevent the problem from recurring in the first place.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2019 Mike Halsey
About this chapter
Cite this chapter
Halsey, M. (2019). Remote Support Tools. In: The IT Support Handbook. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-5133-1_16
Download citation
DOI: https://doi.org/10.1007/978-1-4842-5133-1_16
Published:
Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-5132-4
Online ISBN: 978-1-4842-5133-1
eBook Packages: Professional and Applied ComputingApress Access BooksProfessional and Applied Computing (R0)