Chatbot Integration

Abstract

In previous chapters, we learned to develop a chatbot from the Azure Portal, connecting it with question-and-answer services, LUIS, and others; developed message templates to engage users; explored different business scenarios in which we can deploy chatbots; and created a better user experience using chatbots. In this chapter, we focus on integrating Azure chatbots with different channels. Again, the approach is simple and clear for both technical and nontechnical readers to understand. The objective of showing the integration of a chatbot with other applications is to demonstrate the convenience behind Azure chatbots in which a high level of coding is not mandatory. By using the standard services available in Azure Portal, integration is easy to achieve.