An Introduction to Workflow and Business Process Management
Every organization has its way of doing things: making purchases, attending to customers’ and employees’ requests, keeping track of inventory, and so on. More often than not, these tasks involve more than one person, and the need for someone in authority to approve the request or a person assigned the responsibility to carry out the task. This is often documented using forms or documents that are passed around as the task or request progresses. The documents contain the details of the request and signatures of those who have worked on it.