Abstract
One of the most important uses of metrics is to help your organization improve. The first, second, and third steps you take after collecting and analyzing your measures are: investigate, investigate, and investigate. If you make data-driven (instead of data-informed) decisions, you run a large risk of falling off the path to success.
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© 2017 Martin Klubeck
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Klubeck, M. (2017). Using Success Metrics to Improve. In: Success Metrics. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-2586-8_12
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DOI: https://doi.org/10.1007/978-1-4842-2586-8_12
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-2585-1
Online ISBN: 978-1-4842-2586-8
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