Abstract
How you go about implementing changes to your ServiceNow instance can be a deal breaker in the success of ServiceNow at your organization and in your reputation managing an enterprise application. Here is guidance on how to manage the expectations of your stakeholders and a process for your developers.
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Notes
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Christensen, Clayton M., “How will you measure your life?” Speech to Harvard University Business School graduating class, 2010, USA
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The customization we introduced was based on the Simultaneous Update Alert script provided by the official ServiceNow Wiki: http://wiki.servicenow.com/index.php?title=Simultaneous_Update_Alert
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Norton, Michael I.; Mochon, Daniel; Ariely, Dan (2012). "The IKEA effect: When labor leads to love" (PDF). Journal of Consumer Psychology. 22 (3): 453–460.doi:10.1016/j.jcps.2011.08.002.
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© 2017 Gabriele Kahlout
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Kahlout, G. (2017). Customization Process. In: Spinning Up ServiceNow. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-2571-4_8
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DOI: https://doi.org/10.1007/978-1-4842-2571-4_8
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Publisher Name: Apress, Berkeley, CA
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Online ISBN: 978-1-4842-2571-4
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