Innovators’ ITSM strategy

How to trace a path of least resistance for ServiceNow at your organization
  • Gabriele Kahlout
Chapter

Abstract

Chapter 1 described common traps to watch out for when approaching your ITSM initiative and offered pragmatic principles for avoiding them. In this chapter we go one step further, and review a five-step general implementation strategy that applies the recommended principles.

Keywords

Support Staff Internal Customer Pragmatic Principle Email Notification Minimal Setup 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Gabriele Kahlout 2017

Authors and Affiliations

  • Gabriele Kahlout
    • 1
  1. 1.DohaQatar

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