Innovators’ ITSM strategy

How to trace a path of least resistance for ServiceNow at your organization
  • Gabriele Kahlout


Chapter 1 described common traps to watch out for when approaching your ITSM initiative and offered pragmatic principles for avoiding them. In this chapter we go one step further, and review a five-step general implementation strategy that applies the recommended principles.


Support Staff Internal Customer Pragmatic Principle Email Notification Minimal Setup 
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Copyright information

© Gabriele Kahlout 2017

Authors and Affiliations

  • Gabriele Kahlout
    • 1
  1. 1.DohaQatar

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