Abstract
From the first day that you introduce a servicedesk analyst to logging a ticket in ServiceNow, you will be asked about how to add entire email groups to receive updates on a ticket. In fact, at Al Jazeera 47% of all emails received by ServiceNow in 2015 had at least another email address copied in other than the Servicedesk's.
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© 2017 Gabriele Kahlout
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Kahlout, G. (2017). Fluid collaboration. In: Spinning Up ServiceNow. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-2571-4_10
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DOI: https://doi.org/10.1007/978-1-4842-2571-4_10
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Publisher Name: Apress, Berkeley, CA
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Online ISBN: 978-1-4842-2571-4
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