Fluid collaboration

How to track internal collaboration in ServiceNow and reduce email traffic
  • Gabriele Kahlout


From the first day that you introduce a servicedesk analyst to logging a ticket in ServiceNow, you will be asked about how to add entire email groups to receive updates on a ticket. In fact, at Al Jazeera 47% of all emails received by ServiceNow in 2015 had at least another email address copied in other than the Servicedesk's.


Internal Collaboration Work Note Subject Line Watch List Email Notification 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Copyright information

© Gabriele Kahlout 2017

Authors and Affiliations

  • Gabriele Kahlout
    • 1
  1. 1.DohaQatar

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